"I asked if they could do the equivalent of a brown sugar shaken latte with oat milk. Did not ask for cinnamon, specifically said "absolutely no syrup". The person who took my order said "yeah absolutely" I said I wanted sugar in the raw and she again said "yeah absolutely ". When I got to the second window the person handed me the drink and it looked like weird. Really dark brown crumbles on the top of my drink. And I asked the person what that was, was there cinnamon and she said yes that's cinnamon and sugar crumbles and I said I asked for brown sugar, sugar in the raw. She said "I put syrup in it, cinnamon and sugar and syrup and cinnamon and sugar crumbles". I informed her that I'd requested there be no syrup in it because I don't like high fructose corn syrup". She asked me "to just like to try it to see if I like it". No, I didn't try it because I know I don't like high fructose corn syrup. There's a reason I order sugar in the raw and oat milk. Very disappointing. The Gouda and egg sandwich was likewise. Very disappointing and expensive lesson and not a lesson I'll need twice. I'm surprised she didn't just offer to refund me the money since I paid in cash and instead just asked me to try it to see if I liked it. If I specifically request "do not put syrup in my drink", there's an excellent likelihood that I don't like syrup. In my drink. There was a line of people behind me in the drive-thru, I chose to avoid being impolite to the line of people waiting and I just drove away. Had she said we don't have that I would have either skipped the latte or ordered something else. Wouldn't recommend Aroma Joe's service, food, not coffee."

"I am a longstanding customer and honestly LOVE a lot of the employees at this location, but I just had a really unfortunate service experience. There is a male employee who always rings my drink in wrong, so I had to go back in and get it remade. I was able to get the remake ordered just fine, but they forgot to make my drink. I sat there for 20-25 minutes as people who ordered after me got their drink. I was the only person in the lobby so they knew I was still waiting. I had to go up and remind them about my drink, and when I got it it was not a good rush. This is unacceptable service and makes me feel like I need to go to another location even though this one is closer to my house. I was at Aroma Joes today for almost an hour combined between the drive through and waiting for the right drink to be made - all to get a bad rush. I've been a manager in retail before and I would have never tolerated this kind of service from my employees."

"Edit to to add: after finally getting our food and drinks, both of the iced coffees we got tasted watered down and just not great and the egg bites were cold in the middle I go to aroma joes very often and this is the first time stopping at this one. The service was horrible, I understand it being a rush on Saturday morning but the fact we finally got up to the window and sat waiting while an employee sat and counted their tips out without taking our order is ridiculous. After waiting at least 10 minutes for someone to finally take our order. Tips shouldn’t be counted out when you no joke have a line of cars that goes out to the road and you have someone waiting at your window"

"Service in the drive thru is too slow. Get a speaker. Store is always out of stuff. No cloud foam, out of 3 flavors, Fall Special? No we are out of half the ingredients. The card reader inside has been down for 2 WEEKS! There are NEVER enough people working. I love Joe's but this one is very poorly run."

"Bob is super personable, the girls working were kind and made everything so quickly! Also they wrote happy bday on my cup, which brightened my whole day!"