"The steak was over cooked I sent mine back but my husband ate his "Jerky" . I felt like the meat was low quality. The service was decent our server was overworked. All of the food came out nice and hot even the ceaser salad. The ceaser dressing is amazing even warm. My salad had clearly been sitting under the warmer with the rest of the food. The re-cook of my steak came out medium but the meat was still very dry and not seasoned well. This place is famous for their amazing shakes and drinks. If you are going for the shakes and drinks you will NOT be disappointed."

"11/2/2024 – Booked a reservation for my daughter’s 17th birthday, party of 12. From the moment we arrived, the staff was welcoming and the atmosphere was lively and fun. My daughter was blindfolded for the surprise, and the staff helped make it perfect—she was completely shocked in the best way. The food was excellent, and her drink was amazing—she loved it. The staff came out to sing Happy Birthday and brought a beautiful cake with sparklers. It made her feel so special, and the whole moment was unforgettable. Thank you, Sugar Factory, for making this birthday a night to remember. We will definitely be back!"

"We stopped by the Sugar Factory for Sunday brunch during a weekend cycling getaway, and it did not disappoint! From the moment we walked in, the vibe was upbeat and welcoming, and the food absolutely hit the spot after a few active days. A special shoutout to our server, Danny, who was truly fabulous. She walked us through the menu, answered all our questions with patience and enthusiasm, and made sure we had everything we needed. Her energy and attentiveness made the experience even better. The food was delicious—flavorful, fresh, and exactly what we were craving. And let’s talk about the espresso martinis—amazing! Perfectly made and just the boost we needed to wrap up the weekend right. Highly recommend brunch here—and if you’re lucky enough to get Danny as your server, you’re in great hands!"

"I stopped in to have a drink before going to my next destination. My waiter Jekuah was nice and attentive. He also made my strawberry Lemon Drop, it had great flavor."

"Came here for lunch. They only had 1 waiter and he was running all over taking care of 3 tables (one of which was a large party), bringing out all food/drink orders, plus greeting and seating guests at the door by himself. I ordered a grilled cheese with ham and a side of tomato soup. The sandwich was delicious but the tomato soup was nasty imo... I honestly would have rather had Campbell's 😅😂 Then it ordered a specialty shake and the cake pops & donut on top where all hard/stale 🫩 Super disappointing for a $25 milkshake.. smh"