"Stopped in from out of town today for a quick beer and duckpin after seeing a Facebook recommendation. Ty was amazing, so helpful and knowledgeable about the space and the 1000 questions we had about duckpin. He made our experience in Kalamazoo worth it. We will be coming back because of him."

"First time going. Crafted drinks, awesome bartender. Duck bowling is super fun. First time doing that too. Its such a cute place with a chill vibe. Will definitely be back."

"Loved it! Came here with friends for a birthday and had a great time. Loved the duck pin bowling and overall atmosphere. Pretzels are yummy. Definitely will come back. Friendly staff. And shout out to Avery who is a terrific hostess."

"Incredible cocktails! The espresso martini is hands down the best in Kalamazoo, and the Magic Mirror instantly became my new favorite. Phillip behind the bar is incredibly knowledgeable and kick ass person. Ty and Tony at the front desk did a great job explaining duckpin bowling and the tap wall—super welcoming experience all around."

"The venue regularly advertises a Free Bowling Wednesday event that takes place every Wednesday and encourages people to come starting at 4 PM. We arrived exactly at 4 PM after seeing this weekly promotion on social media. Upon arrival, the venue was empty, yet we were completely denied access to bowling due to a private event, and told that no bowling customers would be allowed until 6 PM. Before anything else, I want to clarify an important point: “Free” does not mean customers should be treated poorly. Free events are often meant to introduce people to a business, attract new customers, and create a welcoming first impression. Offering something for free does not justify rude behavior, dismissive communication, or shifting responsibility onto customers. Respect and basic courtesy should apply regardless of whether an event is paid or free. What bothered me most was not being turned away, but the blame-shifting that followed. When a business publicly advertises “Free Bowling Wednesdays” and encourages people to show up at 4 PM, it is reasonable for customers to rely on that information. Adding the word “limited” on social media posts does not communicate that no bowling customers are allowed at all until 6 PM due to a private event. Those are two very different messages. Instead of acknowledging the lack of clear communication, the responsibility was shifted onto us as customers with statements like “you should have called.” This is unfair. Customers should not be expected to double-check an advertised public event by phone when no such instruction was mentioned. What made the experience more disappointing was the lack of empathy no apology, no ownership of the confusion, and no attempt to acknowledge how frustrating it is to arrive on time to an empty venue and still be denied entry. This review is not about complaining. It’s about accountability. Clear communication and basic courtesy go a long way, and this situation could have been handled very differently with a simple acknowledgment and apology."