"My mom & I visit from Plainwell every Saturday for the amazing drinks/food as well as vibes. I love the mocha here, iced or hot, it's definitely the best mocha I've ever had! I do have to say I wasn't a fan of the chai, it tasted like milk with a small dash of cinnamon, but looking at othe people's reviews I think it was a one off and I'll have to try again sometime! The matcha was pretty tasty, and I've enjoyed a maple latte there too. My momma & I enjoy the literary turkey talk sandwich and the brekkie burrito a lot! All of the employees are really nice, they all have impeccable style, I get intimidated talking to such cool people sometimes, haha. Anyway, long story short, great coffee, great food, great atmosphere, cool employees!"

"I’d like to preface that I’m a bit of a coffee snob when it comes to lattes, cappuccinos, etc. I got a 12oz latte and, I kid you not, it was the best coffee I’ve had in a long time. Perfectly made and the barista working put latte art in my latte even though it was in a to-go cup. This just shows the dedication to good coffee! Also the atmosphere in the coffee shop was amazing. Overall, 10/10 experience!"

"Factory has become my favorite coffee shop in Kalamazoo with it's many locations, smiling faces, DELICIOUS coffee and food options, and plentiful space. They have many unique flavors (heuheu is my fave!) and a great points system for purchases. Staff are always very kind and provide excellent recommendations when asked. Thank You for being an amazing part of our community!"

"Love the homemade chai! Nice and spiced. Servers were very accommodating to adjust the sweetness. Nice you can get a real cup to drink from while you browse the bookstore Got the kimchee bagel, not expecting this (photo), but it was delicious and refreshing 😁"

"This place has the best coffee! My teenager and I drive from Plainwell to here every Saturday because we really enjoy the coffee and atmosphere! I have never consistently had a great cup of coffee from anywhere, but everytime we visit the coffee taste the same. We have also had a few of the food items which were all good aside from soggy bacon once. Definitely the place you wanna go to spend your hard earned money on a mocha!❤️☕️"