"The experience at this coffee shop really depends on who the barista is. Some days, you're greeted with a smile and other times you aren't acknowledged. However, when a regular walks in behind you, it’s all smiles and plenty of conversation. I'm not asking for an elaborate greeting, but a simple good morning or any greeting shouldn’t feel forced, especially after I've already said it while waiting for my order to be taken. The taste of the same drink also varies. I genuinely wish the overall experience was more consistent and welcoming. Sometimes it’s pleasant, while other times, it feels like the barista just doesn’t want to be there. I understand that working in the service industry comes with good days, terrible days, and everything in between, but the inconsistency in quality is concerning and I hope it will be improved. Two stars only because the atmosphere is always pleasant. Good place for a quick meetup with friends, brief work meeting, or just getting some work done!"

"1st things 1st, I'll say the good things, it is a nice place and cozy atmosphere. My coffee was good, despite not being made correctly. However! The girl working there had a horrible attitude. 100% opposite of friendly! Her tone of voice, posture and her expression all made it very clear we were an imposition to her. We felt rushed and very uncomfortable! We made our choices very quickly just to escape the awkward situation. House blend coffee, hazelnut flavor 2 sugars. Good coffee, black, no hazelnut, no sugar.....😭 I WAS NOT going to go complain to her! Lastly, she put both our coffees into into 2 cups stacked together, with the lid. It just kept leaking n leaking all over us. Many napkins were used to deal! Was better after we could drink it down, but damn, what a nightmare! Sooooo... we won't be going back, and can't say I recommend it, but im sure it would be a good experience, as long as you dont get her! Roll the dice if you wish, the coffee itself was quite good."

"Place was overall just OK. If you are a coffee connoisseur, this is not your place. Look elsewhere. If you like Starbucks, and extra hot coffee, then you'll find this place to suffice. They have an assorted flavors which I was informed by the barista that are made from essential oils. Essential oils in a coffee?? disgusting. And I definitely tasted that essential oil part in mine. The first barista did not seem to know what he was doing and definitely Overheated my milk and scolded it. I had to ask for a remake due to the order itself being incorrect. The second coffee was made by a different barista and he did a decent job. Still a bit overheated. But the worst part was the flavor. Took a few sips and that was enough. The atmosphere was also not super inviting or exciting. Kind of a bit depressing. Leaving a review so that I know not to come back sadly."

"This is my favorite of all the Blue Owl locations. Staff are always kind and they make a DELICIOUS oat milk latte. As someone who drinks decaf espresso I'm grateful to have a neighborhood shop that invests in the good beans!"

"First time visiting, I really like the atmosphere and very cool coffee shop in the Lansing area. Decided swing by to grab good coffee before go to work in the morning. Baristas are smiling and make you feels welcome. I chose brown sugar flavor latte and OMG that was most delicious latte ever I have but there are more flavors to try next time I come back. Definitely coming back."