"I just want iced coffee. Third time in a row. I'm done. :( whyyy can't I get iced coffee when I order it?? Help"

"We came to this Starbucks location to grab a drink. Their service was friendly and fast. All items were available. WiFi and sitting area were available. The strawberry matcha Frappuccino and espresso saved my Michigan trip."

"I wanted to express my concern regarding the recent changes and decline in quality at this kiosk since Tiffany has taken over as manager. Before the major turnover of staff, I had no issues whatsoever. The team, especially under Guillaume’s management, ran this kiosk exceptionally well. I’ve been a regular customer for years, and I’ve never seen such a high level of turnover or such a noticeable drop in service and product quality. The way this kiosk is currently being managed is disappointing. The new staff seem to lack proper training, both in customer service and in product knowledge. Additionally, the availability of food and drinks has become a recurring issue, something I’ve not experienced at other kiosks. Mobile orders are often incorrect or delayed, which is frustrating as a regular customer who expects consistency. It’s unfortunate to see how far the standard has fallen. I sincerely hope that upper management, including store managers and district leaders, take the time to re-evaluate the leadership at this location. Tiffany may not be the right fit to maintain the level of quality and professionalism that customers have come to expect. I truly miss the old staff and the excellent service that used to define this kiosk. I wish the old staff well and I wish Guillaume the best. Please take these concerns seriously. I share them because I care about this location and the people who made it great."

"Servers are always not very nice, if so pls make the machine that you don’t need click extra for not paying tips. And the coffee tasted bad"

"Ordered a cold brew- half and half, with cold foam; staff stated they were out of cold brew- made the drink with iced coffee.. with no ice. Ordered second hot coffee; the cup of coffee was very old - while two women that were served before us “appeared close friends” with staff/ and even remade the women’s drink - while staff messed the initial drink up. Your coffee is pricey regardless. Staff should be more attentive- Starbucks shouldn’t be “running out of product” you’re a million dollar corporation. Had to throw these drinks away."