"Absolutely rude and mean employees inside. My sister and I ordered DoorDash and spent $18 for our coffee and got the wrong drink. No big deal to us! I just wanted to get the right drink! When we called they took our name and said come whenever. When we got there to correct drink they had horrible attitude. She was questioning why my name is different from my sisters and I said I’m sorry I have a receipt and my sister could come in and prove it’s her. I needed to place another order and that annoyed them so much! They were rude about correcting the drink and we didn’t get a straw and she said that’s on the door dasher, that has nothing to do with us! I used to spend 15 to $20 a day here and always leave a 2 to 3$ tip when they had a nice staff. They seem very inconvenienced as soon as you get there now. I asked why they were having an attitude when it’s not my fault and it made them even more mad. I think that’s the last time me and my family will ever visit this location."

"Love coming here in the morning! Always get a nice friendly welcome and delicious coffee! I online order quite often through the browser. Works out nicely if you order ahead! Let's you avoid the long drive through line sometimes! Highly recommend giving them a shot (if you haven't)... And maybe getting an extra shot😉"

"Went thru the drive thru on Wednesday buy 1 get one. They said because I didn’t mention it at the speaker I could not get deal. My total was $17 and was not offered any coupons. Will not be returning"

"The team at Biggby Coffee on Eastman. is always so welcoming and kind! Every visit is a bright spot in my day thanks to the friendly staff. A special shoutout to Tasha and Chloe — they go above and beyond with their customer service and always greet me with a smile. Their positivity and genuine care make this location stand out. Highly recommend stopping in for great coffee and even better people!"

"We purchased an egg, cheese and sausage bagel, an Asiago bagel with cream cheese and then when I got to the window I asked for a peppermint hot chocolate. It took 15 minutes to get our bagels and then I asked for the hot chocolate to be added. In their defense I was smart aleck when I asked if the hot chocolate was going to take 5 hours if I added it on because it took so long to get the bagels. We drive off I drink my hot chocolate…. Which is in fact awful coffee and my bagel with cream cheese is a whole egg, cheese and sausage bagel with cream cheese. I won’t be back."