"I joined TruStone earlier this year and have had a great experience. Everyone is super friendly and helpful. Matthew is often my teller, and he is really great, always nice and smiling and ready to help! The woman teller (I didn’t catch her name) is wonderful also!"

"Called to see what I could do about a payment I was short on cash because my job did not give me enough hours over Christmas and did not pay me for those days. Well the first person was really nice then I got to the collections person who wanted to sit and make fun of my payment history and basically say I ant been making my payments when we had an issue with the auto payments at first and can clearly see the payment was made immediately after. Want to be very rude about it and tell me theres nothing they can do and no supervisor is available. You dont know what people go thru in there life to crap on them over that when you work there its really none of your business. I make my payments on time this one time due to life im not able to and yall have no options to help me what a great place to get loan from. Lesson learned know your bank before that and will not come back to you guys plus will let my friends know. Probably should train your people to be more human and humble i dont need your opinions. Lana was the one that was not professional on the phone and proceeded to tell me I dont know how to pay my car on time. You dont own the bank so why on earth thats coming out your mouth idk. But clearly it seems im not the only one that have had a problem with this individual as you can see on these reviews."

"I biked in to set up a new account on a rainy, wintry Tuesday. Thankfully a sunny Caroline was there to brighten the evening. A little bit of levity with a good portion of professionalism had me set up and out the door in no time. Even though the rain started coming down harder, my mood was brightened for having such a good experience. Thank you."

"This is the best customer service I’ve ever received. Both Caroline and Jim did an excellent job in helping me open up a new account. Amazing customer service from these two. Can’t wait to bring in more people to join the team. Phenomenal team!"

"The staff at this TruStone location are generally wonderful, and I appreciate their helpfulness. However, I had a disappointing experience with Lana, one of the bank tellers. I came in to deposit two checks, and while she was processing the transaction, it seemed she encountered an issue. When I asked what was going on, she responded rudely. As more time passed and the issue persisted, I asked again and was met with an even harsher tone. In a customer-facing role, clear and respectful communication is requirement of the job. I’m grateful for the other team members who consistently provide excellent service, but Lana was horrible."