"I’ve been buying espresso beans from the Roasterie for years and have spent hundreds of dollars monthly on their products. That ends today. I drove 20 minutes to pick up a large bag of beans, only to be told that the mountain of bags prominently displayed in the front is “not for sale” and they had nothing available for me to purchase. Let me make sure I understand: you’re a coffee roaster with bags of coffee on display, but you can’t sell coffee to a paying customer? The employee offered what I can only describe as performative sympathy—the kind of hollow “so sorry” that makes the experience worse, not better. No solutions offered. No attempt to make it right. Just a shrug dressed up as customer service. It’s baffling that a business would stage their entire inventory as décor while turning away loyal customers empty-handed. If you don’t want to sell your product, don’t put it on display. You’ve lost a devoted customer—not just at your storefront, but at every local retailer that carries your products. Congratulations on that achievement."

"While I cannot provide a review of the food or atmosphere at The Roasterie Factory Cafe since I don't live nearby, a friend from Kansas City brought a bag of Autumn Harvest coffee to me, and it was so delicious, I had to purchase a large bag to last me through the Fall. In addition to the coffee being my new favorite, the customer service was amazing. I had signed up to get 20% off my first order but did not receive it. I sent an email and was promptly awarded the 20% off. Kudos to The Roasterie. I hope to be able to visit someday."

"This place is really cool! The building looks really neat, & the staff friendly. I unfortunately didn't know what to get since I can only get decaf. I bought the Italian soda & it wasn't the best in my opinion. I'll definitely try the only decaf option next time! The smells in the building were amazing! I hope to return & take a tour of the factory!"

"Cool place. I didn't do the tour. I browsed the huge variety of coffee and had a drink."

"August was amazing!! So nice and helpful. Great coffee!!!"