"AI ordering at the drive through is a bad experience. Still, they messed up my order. And the chicken is gross. I literally threw it out and went to popeyes."

"The lady with the piercing on her lip is very rude. I’m door dashing and I asked her if I could use the restroom and she told me no I had to buy something. And I said, even if I’m door dashing and she does not her head yes did not speak to me hey how are you nothing get her out of there. She should not be representing Bojangles with that hateful attitude towards dashers."

"Today I stopped in for lowkey birthday breakfast with my Pops. I rode in on a train from Durham to spend time with him in Charlotte. Today we decided Bojangles would be our place. We were greeted with such love and professionalism. In addition to the great service, the biscuits were exceptional. Hats off to, Lucia, the baker for creating the biscuits that made me remember those my grandmother used to make. Thank you all!"

"We stopped at the bojangles in matthews before we came to this one on north tryon. The bojangles in matthews had a sanitation score of 84.5 and we just pulled off. This one was much cleaner with a score of 97. The staff were awesome and very friendly and helpful. Food was delicious. Highly recommend."

"I’ve never been the type of person to leave a review or seek to talk bad about customer service because at the end of the day we are all trying to get by. This is an exception to that rule. I visited tonight after a long road trip just to get my girl and I food. We ordered through the app to make things simpler with the hope that it would make a quick experience. When we arrived to the window we told the lady that we had a mobile order and then she turned to the screen mumbling out loud. Afterwards she handed us a box with food in it that was entirely wrong from what we ordered. We told the lady that it wasn’t right and she told us to keep it and then she walked away. A Second Lady came up and gave us more food that was wrong. We told her that it was wrong and she also walked away. The First Lady came back and she said she didn’t know why the Second Lady gave us food and then proceeded to give us more food that turned out to be wrong. I don’t think we had a complex order but at this point we had a car full of food that they can’t take back and we still haven’t received what we ordered. They then asked us to pull forward where we waited at least ten more minutes before the Second Lady came back and gave us a bag of food. I asked her if she can tell me what was in the box before we take even more food that we can’t give back. She didn’t tell me what was in the box but told me that it was for the order under my name and then without waiting for a response walked inside. It turned out that the food was wrong lol. Throughout this entire experience both of the ladies were incredibly rude. I’ve done customer service for a lot of my life so I have sympathy for any form of customer service but I cannot understand employing individuals that don’t understand human decency and respectfulness. We left with the food that we received because I honestly didn’t think we would ever end up getting the right food."