"My daughter and I went to Ocha at 3 pm on a random Tuesday, and half of their menu was covered in "Sold Out" post-it notes. We ordered two rolled ice creams (the only ice cream available) and the mini taiyaki fish cakes with Nutella. As the employee was adding the toppings to our ice cream, she discovered they were also out of whipped cream. While I don't especially enjoy the texture of rolled ice cream, I can appreciate that the ingredients are fresh and the orders are made in front of you. You can expect to wait 3-5 minutes per order, so be patient if you're with a larger group."

"I’ve been to Ocha Time Tea & Creamery a few times in Charlotte NC. I had a bubble tea once and it was very good. I also had the matcha Taiyaki which is ice cream that comes with the waffle fish cone. I wanted to get that yesterday but they didn’t have it available. I ended up getting the Nutella rolled ice cream. It was very good. Everyone is super friendly there. The service is a little slow but it’s worth it to me to wait. Everything is always very fresh also and it’s very clean. Will definitely go back again especially, now that it’s getting hot!!"

"The customer service here is AMAZING!!! The rolled ice cream is really good too. I would recommend the matcha with any fruit topping. The fruit tea was honestly the most refreshing one that I've tried recently. Thank you all so much!!! I can't wait to go back 😊"

"Had a great experience. Brought the family, had five people in our party. Ordered a mix of items. Took a while to get the complete order, they call when each one was completed. We watched them make all of them very interesting process. If you don’t have a few minutes to wait while it’s prepared go somewhere else. Pricing was reasonable. It was good ice cream, the experience was great."

"Ouuuuu I cannot get enough of this place. When I tell you, they never disappoint! I came in today, and recently, they’ve been missing a lot of items off of their menu unlike in the past, they used to have their full menu running is very unique and lovely. So today I ended up just getting a vanilla soft serve and dressing up my way with chocolate caramel syrup, Oreos, crackers, and fruity pebbles… Needless to say, even though they were missing a lot and didn’t have what I wanted the girls behind the counter did not disappoint my ice cream. It looked amazing!! And wait for it… it was only $4!!! 😍"