"Four stars for customer service and atmosphere. Two stars for the bagels. I came in with an open mind, fully aware that as someone from New Jersey, I’m not going to find a true NJ/NY–style bagel in Raleigh. That’s fine—I’m not expecting perfection or nostalgia. What I do expect is a solid bagel, and unfortunately, that’s where this place misses the mark. The location inside the Food Hall is great and adds to the overall experience. The atmosphere is lively, clean, and enjoyable, and the employees were consistently friendly, helpful, and doing everything right on the service side. No complaints there at all. The bagels themselves, however, were barely average at best. Texture was off, flavor was lacking, and overall they didn’t stand out in any meaningful way. This wasn’t a “different style” of bagel—it was just not a good one. What makes this more disappointing is that there are several places throughout the Triangle that do get North Carolina’s version of bagels right. This location isn’t one of them. Great staff and a great setting can’t make up for a product that falls short."

"The people working were nice and helpful and the atmosphere was cool but the bagels were severely lacking. From the bagel itself to the ingredients inside. The egg was over cooked, the sausage just wasn’t great. They gave me a lot of avocado which was a nice change of pace from most places but for the price and bland flavors it’s a no. Disappointed to say the least. You’re paying $12-14 minimum just for the bagel sandwich."

"Excellent bagel gem inside Transfer Co. Food Hall. Found out it doubles as a pizza shop after 5pm, pure genius. Missed the pies this time but a sure return trip just based on the level bagel goodness from here."

"Cute new location, but service is less than ideal. I didn’t even get a hello, welcome in just a girl staring at an iPad waiting on my order. and how can you only offer whole milk and oat milk? Some other non-inflammatory options for inclusivity and people with allergies would be nice. Unlikely to return."

"Beautiful place but food has no flavor. I asked for a bacon egg and cheese on a bagel and it felt like I was asking for something strange, I asked for ketchup and they do not have ketchup. I asked for salt and pepper they gave it to me in a cup and the salt was the size of small crystals. Butter bagel wasn’t really great either. If you want high class bagels with no flavor this is the place to go, if you want real ny style bagels there’s an amazing spot in Cary called ny bagel and deli ! Soo good the lines are always outside there door!"