"Andrea and his team are a great contact to have. They will help you as soon as possible when your equipment is down. The company rates and service are incredible fair. As a small business I can not afford missing events. They made sure I was able to have equipment ready for my scheduled commitments. I also purchased new equipment from them. I absolutely love my new Elektra (more than my Rancilio5S1) and the new Obey grinder is fast making my service pretty efficient. I got a small grinder for decaf and it is incredible quite vs any other grinder of that size."

"This is the second time I'm getting the services from Bay State Espresso and both times they responded promptly and came all the way from Portsmouth. I can't remember the name of the first gentleman but Fabricio showed up for the second time service and even though he looked really young, he was so experienced and did a great job to fix My Franke 1000 like a pro in no time. I'm definitely gonna stick with them as long as they are servicing my machine. Not strongly, definitely recommended. Thank you Bay State Espresso for all the services you provided so far!!! 🙏🧿🙏"

"Can’t say enough about Andrea and his team at Bay State Espresso. I first met them after a delivery issue with my La Marzocco GS3 when he was referred by La Marzocco directly. The gentleman who helped at that time was incredibly patient and kind and helped me configure my new machine in addition to the service issue. More recently I had a nasty steam boiler contamination and Andrea was willing to take it on and returned the machine good as new. He is a true technician and takes pride in his craft and I’m grateful to have met him and his team!"

"**Feedback for Andrea at Bay Street Espresso** I am delighted to provide exceptional feedback for Andrea at Bay Street Espresso, who has made a significant impact on my espresso experience. Andrea was referred to me by La Marzocco US for the installation of my Leva X1 espresso machine. From the outset, Andrea demonstrated a high level of confidence and expertise with La Marzocco machines. Although he mentioned that the Leva X1 would be his first time working with this specific model, he approached the task with no reservations and assured me that he saw no challenges ahead. He efficiently managed the necessary connection upgrades to transition the machine from EU to US specifications. Andrea’s work was flawless, and his support was further amplified by the fact that he was fluent in Italian, which proved advantageous given that the instructions were in his native language. His expertise, combined with quick coordination with the distributor tech in Italy, ensured the Leva X1 was set up perfectly and was up and running in no time. When other installers made the initial setup of the EU-spec Leva X1 to US standards seem daunting and overly complex, Andrea reassured me with his calm and confident approach. He emphasized that dealing with EU machines in the US was a routine part of his job, and his ability to handle the setup with ease made the entire process far less intimidating. A few weeks later, when we encountered an issue with the water level auto shutoff, Andrea responded promptly. He resolved the problem swiftly and got the machine back to optimal performance. Andrea's reassuring attitude and practical solutions were a breath of fresh air compared to the more complex and reluctant approaches of others. A year later, when I returned to Bay Street Espresso for annual maintenance, Andrea’s positive and reassuring approach remained unchanged. His response to the maintenance request was as charming and confident as ever: “No problem, that is easy.” Andrea’s blend of technical skill, professionalism, and approachable demeanor is truly commendable. His expertise with La Marzocco machines and his ability to handle complex setups with ease make him an invaluable asset to the industry. I am grateful for his exceptional service and look forward to continuing to work with him in the future. **Thank you, Andrea, for your outstanding support and dedication. Your expertise and positive attitude have made a significant difference in my espresso journey!**"

"Andrea from Bay State Espresso is the best! He's extremely knowledgable and has made repairs to my machine. He has also proven to be very generous with advice, allowing me to make quick and easy repairs on my own. Really a stand-up individual!"