"Tl;dr bad coffee and bad service I ordered a pound of Colombian Supremo decaf. A few days went by and I didn't hear anything about when it would be ready, so I emailed them. I got an email telling me it would be ready the following day. I went to pick it up and it was not ready, but they promptly took care of me. They grabbed a random empty bag, went into the roasting area, and filled it up. They put a white sticker on it to show what was inside. I got it home and waited a week to rest the beans (I make espresso). See photos of what I encountered. A huge variance in size and roast level along with lots of quakers and broken pieces. I think they must have scooped me some random leftovers from the bottom of several bags. The coffee was extremely burnt. It tasted like an oil well fire. I am experienced with making good espresso and no matter what I did, it tasted terrible. I tried a pour over. It was also terrible. I finally made a bunch of cold brew to use it up. It's...fine but not good. I sent an email asking questions about the beans but received no response. I have to conclude that these folks don't really care about quality coffee. They are going for cheap supply at high volume. I won't be back."

"Seen alot of good reviews with the previous owners. Its a shame new owners can't have the same work ethic as the previous owners. Before I ordered my first time I called to see how long it takes from ordering to shipping. Was told 2 weeks. Here it is 3 weeks later and no coffee has been shipped to my address. I even called and got the excuse we ran out of coffee and going to get orders filled that day and then on Monday. Plus it would be nice if they answered emails that are sent on the website. You can only send an email on their website. Update 10/26/26 you have to use the email that is in the order conformation email to contact them. Can't use the email addresse thats on the website. Not much in helping out their customers. You can sense they dont want to be bothered. Don't know why people would run a business that deals with the public when they dont want to help their customers. Next step will be to FTC and NJ States Attorney General about them. Plus any news media that wants to publish a story on how this company steals from customers. And i don't make threats about reporting this company. In fact this is an update on 11/4/25. I have contacted BBB, NJ States Attorney General, and a couple of news media. Just waiting on the news media to respond if they want a story about this business stealing money from consumers."

"Do not do business with this company. They will lie to you, they don’t answer their phone, their customer service is a nightmare, the emails on website don’t work, and they lie lie lie. I’ve been waiting 6 weeks for an order and the owner has promised me delivery 3 times over the last 3 weeks. Today he lied to me and said they had tracking information, never sent it, then promised he was having someone hand delivery it today for the inconvenience. Never happened. My order still isn’t here and they won’t answer my calls. I’ve asked for my order to be canceled and to be refunded and they haven’t done either yet. Stay away."

"ONE STAR IS ONE STAR TOO MANY Coffee Roasters Inc. was once a stand up organization run by great folks who cared. My partner and I operated our company for more than 10 years without a hitch thanks to the original Coffee Roasters. Since L’Espresso International bought the business, things are not the same. L’Espresso International is a small business owner NIGHTMARE!!! Arguably one of the most unreliable unprofessional organizations I have ever dealt with. If you’re looking for a coffee roasting partner that will put you out of business, choose L’Espresso International. Their lack of communication and consideration for clients is shameful."

"Definitely gone down hill since it was sold! Horrible customer service. Nobody answers the phone or emails! Been waiting a month for my order. Decided to cancel. Week and a half still waiting on refund! Won't be ordering from them ever again! Where did the friendly original owners go? Very sad!"