"Pleasantly surprised! I don’t come here often but was pleasantly surprised by the quality of their drinks. I tried their honey cardamom matcha latte & it was pretty good! Their drink menu is on the smaller size, I wish they had more creative offerings like the one I got. But for those wanting high quality coffee options it’s a great spot. Interior ambiance is lovely, lots of seating and cozy vibes. The staff is so so nice & you can tell they genuinely enjoy working there. I asked the cashier (friendly lady with glasses & pigtails) several questions about their drinks and flavor profile and I appreciated her honest answers and reccs. (I docked a star bc they are expensive & I wish they had more creative offerings and non-coffee drinks)"

"Today we visited the Westfield location and asked to have our coffees for here, which means served in ceramic cups to enjoy on-site. To my surprise, they gave us the coffees in to-go cups. I politely told the barista that I had requested them for here, and she responded with attitude that they “don’t use the other cups anymore.” I looked around and clearly saw other people drinking from ceramic cups. So I approached the other barista who was preparing a pour-over in a to-go cup and asked why they weren’t using the ceramic cups. He told me that after 4 PM they stop using them for cleaning purposes. We were disappointed because the coffee shop closes at 7 PM. The girl told me they don’t use ceramic cups at all anymore. The guy told me they stop using them after 4 PM. And we placed our order at around 3:56 PM. So i felt confused!! As coffee drinkers, it’s very important for us to have our coffee in a ceramic cup, not in a to-go cup. It’s part of the experience. If we choose a beautiful and exclusive coffee shop, we expect the service to match that standard. Very upset!"

"Drinks are nice. Specials going on in the fall. Service is good. They make the drinks pretty fast and I didn’t have to wait too long."

"On Saturday morning I placed a on line order at the Summit store. Showed up 15 minutes later and order was not ready. I flagged the barista as I saw my ticket lying there she told me she will start my order next. As I waited I saw her help two other customers who walked up. I was in a rush so I said I need a refund the staff did not know how to refund my card! I walked out. It seems the Summit store needs to be organized better and retrained on customer service."

"They roast coffee beans themselves and the coffee tastes and aromas are excellent. The interior is very neat. Also, the pandemic quarantine rules were well followed, and some of the guests sitting inside were wearing masks too."