"I don't know who has it out for this place, it should be 4+stars. The food is good, the service fast and polite, and the restaurant is well kept. This is definitely going to become my regular stop."

"Toasted my bagels with cream cheese. I did not want my bagels toasted. They did not ask, cashier to took it upon herself to assume that's what I wanted. I shouldn't have to preemptively tell them "not toasted" when I order. If I wanted toasted bagels, I would've explicitly asked for it. I hate toasted bagels, it ruins the cream cheese and they always put less on because it's makes a mess. So what little cream cheese I do get is shot out of the sides of the bagels. It's very unpleasant and messy. I should've known something was off when the cashier didn't offer me a receipt. I did not discover this until after returning to work and I ate them reluctantly and pissed off. You made me feel like a fool for tipping a dollar. Thank you for making a shitty day worse. I want my $10.05 back."

"I can’t say enough about how amazing their employees are and food! The whole team is so kind, welcoming and give exactly what I ask for (Emmy, Paeten (who writes little notes on my bags so I know it’s exactly what I want 😹), and Eve. Also If I want a cookie on a random day they let me know if they are hard or soft that day so I only get what I want. I have been to other Bruegger’s and their bagels were small and not nearly as good. They have a $9 special for a dozen bagels every Monday. Can’t beat that price! And the cherry on top, they are animal lovers and love looking at pictures of my foster kittens when there is no line behind me. (Animal lovers are always good people). I will always be a loyal customer!"

"2 for 2 fails at this location. I ordered 2 sandwiches and was charged appropriately for the extra meat and egg. Ham, egg, swiss. I waited for number on receipt to be called, never happened. After 5 people who came in after me picked up their orders, I went to cashier to inquire about my order. The maker said he already made them and they were picked up. Not by me, they were not. Then total confusion. Had to repeat what each sandwich was to have on it, and then again while they were actually making them. Seriously. Then one maker questioned the extra meat. I was charged extra for the extra meat, right on the receipt she was holding. I made a suggestion that they use the receipt number to announce the order completion and they said they do not do that, they call out the sandwich. Well, obviously more than one customer can order ham and swiss which is how they called it out. They did make my order to perfection after much delay."

"Dining room needs a deep clean. Broken chairs. Dirty window sills. Large amount of dark organic growth and dust on HVAC ducts, returns and ceiling tiles above the food prep area. Baseboards are falling apart too. Staff who were expediting were friendly and efficient."