"The service was unbelievably horrible. The barista at the register was unwelcoming and made no effort to improve the interaction. I paid with cash and was not informed that the total would be rounded up—there was no signage or explanation beforehand. My cash was taken, and I was not given my change back because I was told the amount was “rounded up.” When I asked to switch to card so I could receive my proper change she placed the cash on the counter. Additionally, when I asked the price of a ham croissant, it was silently placed on the screen instead of being communicated, which felt dismissive. Despite this experience, I was still prompted to leave a tip 😂. I will not be coming back. The hotel lobby itself is beautiful."

"Okay so this is going to be harsh, but I’ve had so many issues with this cafe, despite being a regular customer for over a year. I often run from my home to Brooklyn bridge park and wander in for a coffee afterwards or will frequently work from this coffee shop for a change of scenery. While it’s always been a bit overpriced, in the last 4-5 months, the quality of both coffee and baked goods has steeply declined and the barista staff isn’t particularly helpful either. I love bluestone coffee, which is why I used to come here so often, but lately, the lattes feel poorly made (over poured espresso leaving a sour taste + too much milk + not enough ice). The croissants are often too oily or too dry. On my last two trips, I was double charged. For the first one, I tapped my Apple Pay and was told it didn’t go through so I should try it again. I flagged that my credit card showed it HAD in fact gone through and the barista told me it wasn’t showing on her end and the pending charge would fall off in a couple days. Fine. So I tap again and lo and behold, many days later, it actually doesn’t fall off so I end up paying $20 for an iced latte (it comes out to $10 for one if you get oat milk). I try to go through the right channels to have it refunded several days later and luckily, customer service was pretty helpful about it. Fast forward to a couple more weeks and the EXACT same thing happens. I tap a physical card this time and I’m told the system “didn’t catch it” so I need to tap again. I tell the barista that I paid twice for the same coffee a few weeks backs and I’m not convinced the charge will just fall off in a few days. The barista then responds “maybe you should complain to management about it then. It happens all the time.” I paid with cash and called it a day but I’m very weirded out by this operation. They’re already a bit tourist trappy with their prices and there are plenty of very good coffee shops in the vicinity so I would recommend avoiding them entirely or just paying cash. They’re clearly trying to scam foreign travelers who have little recourse for multiple charges."

"The ambiance is beautiful. The cappuccino was adequate. The bottled juice was delightful and water was cold and crisp. That's where the praise stops. The barista was short, curt and matter of fact. When I asked about water, she pointed to two bottles in ice without a price indicated. I didn't think much of it. Any reasonable price, even high in a hotel would be acceptable given the need. I ordered a cappuccino & a plain uncrusted croissant. Two bottles of water, one small bottle of juice and aforementioned items amounted to $52.07. Seriously. 5 items. $52.07. I cannot stress enough how that is absolutely bonkers insane. Nothing I ate was worth that price. Was this place chic? Yes. Was it relatively relaxing? Yes Were the food / beverages Tasty? Sure Was it worth it? Absolutely Not."

"How about no stars. You are rude simply rude..👎🏽👎🏽 The owner clearly does not read the reviews if so changes would have been made.. What happened to customer satisfaction? This world is completely changing..."

"Beautiful place inside a luxury hotel but their matcha latte was so milky that i couldn't feel a proper matcha taste. Also it felt like they added some sweetener or the milk was sweat, which I did not ask for. The croissant was good though. The place is on expensive side. If you want to hang out for a while, grab a drink and sit with it in the spacious lobby, which has such a nice eco vibe."