"really love this location — it’s always been one of my favorite spots in the neighborhood. Everyone has always been so kind to me. 🥹 I usually order a matcha latte with half oat milk and half whole milk. I know it sounds a bit unusual, but one of the baristas once told me, “That’s not weird at all!” and made it perfectly. It tasted sooo good that I kept coming back every week when I was staying in UWS. ☁️💚 But this time, I met a new face named Tyrah, and she rejected my order, saying it was “against company policy.”I was surprised, maybe even a little embarrassed, because that same order had always been okay before. I tried to explain I’ve ordered the same thing so many times before, she kept telling me NO.I didn’t argue and didn’t order anything. Just left. I know it’s not a big thing, but It’s honestly sad because I really liked this store and the people here. I never thought a small cup of matcha could make me feel this disappointed. 💔 I really hope the store keeps that warm, kind spirit I used to feel every time I walked in. 💭"

"My wife and I went in to order a Matcha Latte and a 'cortado,' both with oat milk since my wife is lactose intolerant. After watching them pour regular milk instead of oat milk, we tasted them and asked twice if they had made a mistake. The manager actually laughed at us, saying that 'oat milk is also white,' and refused to offer an alternative. It turned out it was indeed regular milk, and we had to throw both drinks away. Terrible customer service—honestly, some of the worst in the city."

"I went in to get a coffee at 7.30 am. The staff member was making coffee etc for people who had pre-ordered. I stood there for 5 mins right in front of her and she neither looked at me, nor said good morning, just completely ignored me. It was SO rude. I dont mind that she was busy and Id have been fine with it if she explained that she had so many orders that it would be a long wait, but I had no way of knowing whether it would be another 5 mins or 30 before she actually acknowledged my presence. So I left and went to Starbucks where I was greeted by a cheery Good Morning."

"I recommend their black and white latte or strawberries and cream latte. Both are HITS. Skip the matcha though :( it’s made from premade concentrate and tastes… mid"

"A small coffee shop (two small tables + a couple of bar stools) that makes great coffee. There are a couple of tables outside as well. The staff is very friendly and the music is hip and casual."