"A few years ago this spot became my go to coffee shop and has stayed that way since. I love the atmosphere and the coffee is consistently good. The service is A+, thank you Angel, Erin and the whole crew. They know my order before I even say it and it’s not like I’m even here everyday."

"I went down to the Upper West Side on Thursday and was on the hunt for a cute coffee shop. I'd seen Charlotte Café on Google Maps, and noticed the good reviews. When I went in, immediately there was pleasant music playing and a general warmth. Tina was VERY cheery and personable as she prepped my drink. I ordered a hot medium mocha with a shot of hazelnut and a shot of lavender. It was absolutely DELICIOUS and I definitely plan on visiting again!"

"We were in New york for three days and we taked our 3 breakfast at Charlotte Cafe! Once to take away and the 2 other time, we stayed at the cafe. The employees were very sweet and kind. The coffees were perfect (real coffees!!) and the brioche with cheese, eggs and bacon delicious! Thanks for your smile! If we come back, we know where we’ll take all our futur breakfasts!"

"I’ve been a loyal customer here for years, and this place has always been nothing short of wonderful. The service is consistently warm and friendly, the coffee is the best in the neighborhood, and the pastries are always fresh and delicious. That’s why it was so upsetting to see a sudden flood of negative reviews appear all at the exact same time, many from restricted or empty accounts. It’s blatantly obvious these are fake and not from real customers. It’s sad that someone would attempt to harm the reputation of such an amazing small business in this way. If you’re reading this and feeling unsure because of those reviews, please don’t let a coordinated attack influence your decision. Stop in for a coffee and a pastry — you’ll see immediately why this place has such a strong and loyal following."

"Toasted croissant tasted amazing ; place is clean and the staff is friendly. They'll whip up an order fast, will be coming back for more ! Also their iced chocolate is such a delish."