"The 1 & 2 star reviews are warranted - writing this for management: I regularly visit your Jack's on 10th location living in the area. There is a member of your team who is increasingly ornery and unpleasant to myself, my girlfriend when she goes alone, and others while I'm waiting in line. They have longer blonde hair and almost shout at customers when they change their order, and similarly yelled at my girlfriend when she tried to use her rewards because the system wasn't working. This brings me to this morning - I've had maybe 5 or so of these bad encounters. This morning I go in with my girlfriend and I order a large black coffee with extra skim milk - the same I order everywhere. I am relieved this ornery barista is making the coffees and the other barista is taking orders. However, I am confused when instead of a large coffee with skim milk I get a half filled coffee with half a cup of milk foam. I tell the barista - "this is what i ordered and this is what you gave me". He keeps looking at me. I say do you understand this isn't what I ordered? He says "well just at this store it's how we make it". What does that even mean - oh yeah sometimes we just wing it here and decide not to give what you want? Cool? Reality is I order this often, including at Jack's, and I have never gotten this output. At this point, the lack of hospitality and getting orders plain wrong I'm done going to Jack's. But to have your baristas now lying to avoid doing right by customers tells me cultures gotten toxic and it's time to find new staff."

"3.19.23 - I had a chai latte with oat milk and it was made really well. The staff must have been having a bad day so we tried to be as nice and encouraging as possible. It was also cold and chilly, and there was a steady stream of customers - no rest for these guys. There are four two-top tables and the shop is generally small, so there's a strong cozy feeling. Not a bad spot to park one self with a friend to catch up."

"Came in the late afternoon on Veterans Day - surprisingly cool and sunny. Though the address is in Downing Street, the coffee shop entrance is on 6 Ave... which makes it a great street patio to sip your coffee in the Village!! Jack's Stir Brew Coffee is a local NYC brand serving 100% Organic Coffee Shop and Vegan Bakery. Feeling adventurous? Try some of local favorites such as “Happy Jack” or “Dirty Harry” :)"

"I came here because my tour guide says it’s the best coffee shop in town … may be it was but definitely not when I was there. I ordered just a black stir brew and was very disappointed when the coffee tasted a bit sour. May be it’s just my luck but i think the beans are not as fresh as it should be. But the place has a cozy feel and it’s in a nice part of town. Would’ve been nice if the coffee was good!"

"Got an oat milk flat white, and they charged an additional $1.05 for oat milk. Wouldn’t say the coffee here was good enough for the prices, much better coffee around the corner."