"Help me understand. The customer service for the hotel and restaurant were amazing (impeccable) but the coffee shop…. Its 10am, how in the right mind set would you as a worker be already ticked off. Maybe I asked too many questions while the line was building up but just no excuse for any attitude. My boyfriend was completely ignored by the girl that was working at the cafe. Asked her multiple times for simple syrup until he had to be more assertive. She dowsed my drink with the simple syrup by squeezing the bottle with aggression. Luckily Collette at the hotel front desk was able to de-escalate my annoyance. Overall the hotel staff and the hotel restaurant staff were AMAZING. But this coffee shop needs to have the same training the front desk and the restaurant staff get. Unacceptable attitude."

"I was really pleased with the location and the coffee. I also love that they had vegan treats, which I enjoyed. The staff was really nice and it didn’t take long. Outdoor area is great, even set up with places to plug in for tech which is very nice! This is apart of the Roxy hotel and bathrooms are located inside, downstairs. Really cool hotel, dark lighting but clean and quiet."

"The Mountie is really gooooood. Some of the best coffee I’ve found in the city if you like sweet drinks. The cold brew is really great too. The employees here are the BEST and they’re always so so fast. Plenty of seating here and in the bar/lobby areas."

"Very amazing place with very amazing coffee. I’ve never heard of it before and went in just because walked by and was thirsty. The I e coffee was strong and very tasty. The place itself is huge and even has a cinema theater on level -1. Really cool place, very recommended to all coffee lovers."

"Cute little coffee shop with the standard upcharge for non-dairy milk (almond & oat for $.85) but with a selection of vegan treats. Not “all-vegan” bakery, but three fresh pastries including a gluten free fudge cake, cookies, and banana walnut muffin. They also have oatmeal, other packaged snacks & coconut yogurt in the cold case by the door that are vegan. Bathrooms available in the Roxy hotel/cinema area & free Wi-Fi. You have to “sign in” with email and access code for the Wi-Fi. Ask the barista or server for the code Coffee was fine - I’m a decaf girl, and it tasted a bit burnt in my latte but I’ve found that’s not abnormal for decaf."