"First time exposed to the brand when visiting NYC and trying to find best hot chocolate in town and in the states. Trying multiple of them already, I could confidently call out LA Burdick certainly made it to the podium serving thick and rich quality chocolate with options of sweetness and creaminess adjustable to your preference. The price might indeed be quite steep but it’s worth the tag for what you sipped. During winter time especially Christmas holiday, you’d find the venue packed with people both locals and tourists. It’s not that huge but cutely designed to give that warm hug in the cold ambiance. They did carry chocolate bars and desserts to enjoy with your warm cup."

"We love the place! Everything that we had was delicious. The chocolate chip cookies are amazing. The Burdick mocha was one of the best coffees that we’ve had during our travels. You can’t go wrong with the caramel latte either. We went twice during our stay. I would make a trip to Chicago just to go to this chocolate store. Bailey was very friendly and personable. We enjoyed talking to her."

"★★☆☆☆ Good Drinks, Friendlier Service at the DMV The drinks themselves are genuinely good. The hot dark chocolate is solid, and the white hot chocolate is excellent and easily the highlight. Unfortunately, nearly everything else detracts from the experience. The seating situation is frustrating: although there is an additional table and chair, they are kept behind the pastry display and not made available to customers, leaving effectively just one table and one chair for use. This makes it difficult to enjoy your drink on site. Service is the main issue. One employee consistently seems irritated by any client interaction, and this is not a one-off experience. My husband and I visited the shop last week and were treated the same way. During this visit, my husband was rudely told to order at the other counter while he was simply reading the menu. My sister experienced the same response when she tried to place an order. To top it off, my father found a chair off to the side so my mother could sit while we waited, only to be told curtly that the chair could only be used outside, despite it being winter, no one sitting outdoors, and the chair already being inside. Between the rigid rules, the repeated rudeness, and the overall tone, the experience felt less like a cozy café and more like ordering hot chocolate at the DMV. Good drinks alone aren’t enough to overcome the consistently unfriendly service, which keeps this at two stars."

"L.A Burdick Chocolate is amazing! Rich, high-quality chocolates that melt in your mouth—perfect for any chocolate lover."

"I got the chocolate chip cookie ( 6$) and it had a LOT of chocolate, almost too much for my liking. It was dark chocolate that was delicious and walnuts were in it too. Good chocolate chip cookie overall, would’ve liked more walnuts though!"