"I’ve always loved Lady M cakes and have bought them in many cities around the world. They’re consistently great. This was my first time visiting this location, but unfortunately the service completely ruined the experience. There was a tall male staff member with a beard and darker skin tone who treated us very rudely and, honestly, it felt discriminatory. Since there were no seats available, we ordered takeout — four cakes, a croissant, and coffee. A female staff member helped us with the order and she was fine. Later, I politely asked this male employee for some forks, and he responded in a very impatient tone, saying “Some what?” like he didn’t even want to help. We waited near the entrance for our ride, and he told us we couldn’t stand there and couldn’t eat our croissant inside, and that we had to go outside. When a table opened up, we tried to ask the female staff if we could sit, but she didn’t respond. Then this male employee came over and said since we ordered takeout, we were not allowed to sit and had to leave. I told him no one mentioned that before. He replied, “Don’t talk to me like that. I’m not your server.” His attitude was extremely hostile and unprofessional. We only chose takeout because there were no seats. When seats became available, it made no sense that we weren’t allowed to sit. The whole interaction felt disrespectful and biased. Lady M deserves better staff than this. Employees with this kind of attitude — especially ones that make customers feel uncomfortable or discriminated against — should not represent the brand."

"One of the best cakes I've had. It's a unique layered crepe style dessert that is creamy, not super sweet, and melts in your mouth. We wanted to get a cake for a friend's birthday and picked out an assortment rather than their standard whole cake. Our favorite was the matcha and signature slices. Parking is difficult, but definitely a must stop when in town."

"When we visited in November, there was no indoor seating or restroom access, which was inconvenient. That aside, the dessert was enjoyable—though I likely would have appreciated it more if I had been more comfortable. Additionally, a warmer and more welcoming attitude from the staff would have improved the experience."

"I had a very disappointing experience at this location. The cakes are excellent as always, but the service ruined the entire visit. The moment I sat down, the team immediately asked “how long until your friend arrives?” and reminded me that they don’t take reservations, which is not exactly the welcome you expect from a premium brand. When my friend arrived and we finally started eating, we had barely finished our meal when someone came to the table to bring the bill, as if we needed to leave. To sum up, the in-store experience has never been worse, and I would not recommend dining here."

"This place is amazing! I fall in love with their cakes in Honolulu. So when I came to NYC, I went their for my fav pistachio cake, but unfortunately it was seasonal addition so they didn’t have it. I decided to try their most popular cakes: signature, matcha and chocolate. Delicious 🤤 my fav is chocolate, matcha was interesting and the signature was too sweet for me, but anyway very tasty. The place itself is small but very cozy. Delicious coffee and tea. And excellent service! I highly recommend you all to try their delicate cakes! And I hope they will open their place in Miami ♥️"