"I have been wanting to go hear since the movie Serendipity came out! It was on my bucket list and I am SO glad I got to go this trip to NYC. It was even more whimsical and fabulous than I imagined and the frozen hot chocolate was everything I had hoped it would be and more! I ordered the Thai salad and it was extremely fresh and delightful, huge portion with loads of flavor. My friend had a beautiful BLT that she loved and we both had the best time enjoying the brightly decorated room upstairs. We made a reservation and got seated quickly when we arrived. There is lots of fun stuff you can parooz around while you wait, all super colorful. I seriously can’t wait to go back!! The staff was so friendly, kind, attentive and efficient. I ordered what my girl recommended and had no regrets because it was SO yum! I appreciate y’all so much and the space is wonderful, enchanting and a party all at once!"

"Serendipity in NYC is such a fun and memorable experience! The decor alone sets the tone—playful, whimsical, and full of personality—making it feel like a true destination rather than just a restaurant. What really stood out, though, was how gluten-free friendly the menu is. There are plenty of options, and the staff is knowledgeable and accommodating, which makes dining there feel stress-free and inclusive. The service was excellent from start to finish—warm, attentive, and genuinely happy to help with menu questions or modifications. Add in the lively vibe, delicious food, and that signature Serendipity charm, and it’s easy to see why this place is so beloved. A must-visit whether you’re gluten-free or just looking for a joyful NYC dining experience!"

"Definitely a 10 out of 10 that’s including the staff, the people, the food, the dessert and my experience there. First time going great experience definitely will come again! It was my birthday and my server along with other customers sang happy birthday to me it felt very nice :) Food and desserts are big portions so prepare to share; very fully. Would definitely like to try their tea party option next time."

"We had the Buffalo Chicken Bites and Potato Skins as appetizers which were excellent. The kids sliders and Cheese Burger were amazing. We landed the desert dismount with the Peanut Butter Frozen Hot Chocolate, Can’t Say No Sunday, and the Kid’s Cake batter Scoop. We’ve been here multiple times over the past two decades and Serendipity 3 always delivers. Grateful for landmarks that we can share with our kids. Such a fund place for a multi-generational memories."

"My first time having the iconic frozen hot chocolate! 11 out of 10! This thing is fantastic. Thought maybe the chocolate would be too rich, but it was perfect. That whipped cream I think is homemade – the perfect fluff. I got it “to go” because I was pressed for time and it was phenomenal. And it slurped through the straw just fine. I went around 4 PM and it was BUSY."