"Most mediocre, overpriced chai I’ve had. As other local reviewers have mentioned, I wanted to like this place, the concept is great, a percentage of profits go towards Pakistan. The reality was very different. I had the traditional chai, which indeed tastes like cardamom flavored water, and my companion had the coconut rose chai, which was admittedly gross and watery. The bohemian vibe at the back is unclean at best. I don’t know what is going on with the playlist but it seems like some college dorm fantasy. The only saving grace was that since it’s early January the place was mostly empty. Sure, come for the IG hype and live your “authentic” experience or maybe you’re tired and need a place to chill. In any case, Chinatown is filled with too great places to come to this one to buy bad chai. Want some good chai? Try the myriad of other places with decent chai."

"Chai Spot is the ultimate third space, and one of my favorite places in NYC. I am a frequent flyer here. I come all the way from Brooklyn. Every time I have come to do work, create, or savor a delicious homemade chai with a friend, I have always found a seat in the back. I appreciate Chai Spot's intentional atmosphere. Soft music and soft lighting create a soft atmosphere, where friends sit comfortably and enjoy quiet conversations. I cannot say enough positive things about this hidden gem in Lower Manhattan. One of the city's best kept secrets (selfishly, I hope it stays that way!)"

"Very disappointed with my experience here. The chai tasted off and the milk was clearly curdled, but when I raised this with the staff, they were dismissive and rude instead of addressing the issue. There was no effort to apologize, replace the drink, or even listen to the concern. Would not recommend based on both quality and customer service."

"Cozy tea spot near Chinatown. A great place to chill, enjoy tea or Turkish coffee and step away from the city madness. An unexpected experience when in the city. Worth the visit."

"The Chai Spot in Soho is a really nice place to relax. The chai is great and the cool seating area makes it a perfect spot to hang out for a while. Very cozy vibe."