"I was happy to discover an eatery like OSB, that makes a decent bagel, when I moved to OKC 3 1/2 years ago. I was in Edmond at the time and went to the Covell location. We had delicious tuna sandwiches and Americanos and ate at a table in a cozy atmosphere. The place was crowded but service was prompt and friendly. We took bagels home. Since then I have been to all the locations in the Edmond/OKC area with varying degrees of enjoyment ..and when it comes to take out, this is where the problem lies. Twice I’ve ordered tuna sandwiches from the Coltrane drive through where the tuna salad was so wet and loose it fell off the bagel and soaked the paper it was wrapped in. It’s a big mess, especially when you’re eating it in your car. Today was the absolute worst. We went to the Coltrane drive through and ordered 2 small Americanos with creamer in the side, a plain bagel with lox spread, and some bagels to go. The coffee was filled to the brim and hard to remove the lid without it spilling and burning my hands. Seems common sense to leave a little room especially when you need space for the cream. I wondered why I received and was charged for 2 double shots Americanos when I asked for small ones. I also wondered why I was charged $3.39 for a flavored cream cheese bagel and another $1.50 for the flavored cream cheese (lox spread) so I went back into the store to ask. I was told that’s what you charge and the bill was correct. As you can see from the photo there’s hardly any lox spread on that bagel and if I was blindfolded I’d be hard pressed to tell you what kind of spread it is. There’s barely any lox or any flavor whatsoever in it. It also tasted off and not very fresh. I only ate half of it and about an hour later I was getting stomach cramps. Mostly, I really felt ripped off. Essentially, you’re charging $3.39 for a bagel that you’ve cut in half and an additional $1.50 for the cream cheese spread. Over $5.00 with the tax for an empty bagel is highway robbery."

"I don't know what all the bad reviews are about because I went here with my husband for the first time and we LOVED it! Great prices, incredible bagels and love all the indoor and outdoor seating. Will absolutely return."

"So disappointed with the online order I received this morning. I ordered a Carmel Macchiato, a fruit cup, and a bagel with strawberry cream cheese, seems simple enough right? Well first the strawberry cream cheese tasted super off, obviously I know it’s gonna be sweet but I sincerely thought it was cake frosting when I first saw and tasted it, I’ve never had strawberry cream cheese that color (it was incredibly bright almost neon pink, the picture really doesn’t do it justice) or that sweet from old school bagel cafe and I couldn’t eat it cause it made me absolutely sick to my stomach. The fruit cup was fine but the fruit was nasty and brown. The biggest disappointment of all though was the “Carmel Macchiato” which calling it that is an under joke considering THERE WAS NO COFFEE in my cup whatsoever, obviously I didn’t check it after they handed to me because she made it when I picked up my order, I guess it’s my fault for not watching her like a hawk making it the whole time but you know I just figured there would obviously be COFFEE in the coffee I ordered, but when I took a sip out of it I had to spit it out. I opened the lid to see if I just needed to stir it up, I stirred it up and it was actually all just milk and whatever syrup they put in it,, not even a drop of coffee in it, I even dumped some of it out to see if I was just going crazy and yup it was just a hot cup of milk and syrup. I would absolutely tell everyone to not go to this location, especially in the morning before you go to work cause it’ll just ruin your day like it did mine."

"I visited this location early in the morning, and it was not busy at all. Despite that, the customer service was very poor 😒. There was no greeting when I walked in, no “good morning,” no “welcome,” and when my food was handed to me, the staff did not say “enjoy,” “thank you,” or anything at all 😠. If I’m spending my money, you could at least say something. The lack of acknowledgment made it feel like my money didn’t matter, and I don’t appreciate that 😤. They need to learn how to be polite and understand that when people come in and spend their money, you should acknowledge them and show basic respect. That’s part of customer service. This experience made me feel unwelcome, and because of that, I will not be returning 👎🏽😡"

"The food is excellent! The service is great too! The staff consists of a group of young ladies (one is my beautiful daughter, her first job) that are friends with great attitudes, goofy personalities and smiles."