"This was my first time trying black rock and it was really good! The coffee was yummy and not super strong I got a free medium drink for signing up for the rewards program! I got the Blended Caramel Blondie. Alternative milks are $.90 extra I definitely will get the oat milk next time. The staff is very nice and helpful. We didn’t wait too long which was really nice there was only 1 person in line when we got there. All in all good experience!"

"Ordered an iced Matcha latte for a small, that was $650 with soy milk. It was pretty light colored and I was kind of tasting just the milk, and I came back to get it done better not sure if they were happy. Second one they put more ice full of ice, so I don’t know if I’ll be going back there again"

"Who ever the guy is that was working on 12/29/25 at 12:40pm wearing the green Oregon ducks jacket is hella rude. No communication on what drinks was what. We had to ask which drink is this? Everyone he handed a drink. didn’t even look at the notes on the drinks I ordered as some was very specific. Worst service I’ve received by BR employees. Very disappointing. I usually come here when the girls work here and they always never disappoint. This is the first time I came here when there’s all guys and they all disappointed me in their service and how they made our drinks. As for the girls that usually work here, 5 stars for sure! Never coming back if you guys aren’t here!"

"I just don't understand... If it's your birthday and you have ID, you can't get a birthday drink. You need a phone number in order to get a birthday drink through the app. You have to have a real number, that you pay for. Not just an app for a phone number you have to pay for to see any codes on. That's so horrible when not just last year you were able to get a birthday drink using ID. Why change it?? So now randomly, my husband who doesn't have a number can't get a birthday coffee by presenting his ID, and that goes for all coffee shops. And they can't make any expectations even tho...... That's how they used to do it. So ridiculous."

"Sooo I come here sometimes & it's generally pretty good, but this was my matcha this morning ......it was really busy but we even asked the girl who handed it to us "is this the matcha?" & she said "yep!" My friends coffee was pretty awful too but c'mon....paying $8 for this is criminal..."