"Corporate bought by private equity (JAB) and is slowly destroying the brand like they do with every other PI purchase. I honestly feel sorry for the franchisee. Panera has always been a little more pricey, but quality was there and consistent. My recent visit was really disappointing. The food was just not what it used to be. Small portions and totally forgettable. You can tell the bread is partially cooked and frozen and "baked" at the store. Sorry. My family used to absolutely love this place. Maybe I'll give it another try, but doubt it at the current prices."

"This is my daily morning coffee stop! I've saved a ton of money by getting my coffee here while I'm on the go with their Sip Club Program. As a delivery driver, I have frequented nearly all of the Panera locations in the Portland and Salem areas, and this location is my hands down favorite. The staff is attentive, hard working, and friendly. The store ambiance is inviting and facilities are clean and well stocked. Good vibes all around."

"I don't write reviews very often, but I wanted to express my thanks to their incredible customer service. I am new to the Sip Club and had no idea what to say or how to use it. Their friendly cashier Elijah took the time to explain it all to me. Elijah also showed me how to use the self checkout kiosk for my Sip Club beverages. He then read off every single reward I had on my account. I haven't received such awesome customer service in a long time... Thank you so much for taking the time to explain the Sip Club functions and rewards to me. Now I go every day 😊"

"it was my first time coming to Panera. I came with my fiancé. The manager was very helpful and helping us sign up and placing our orders. The food was good. The atmosphere was clean and the service was wonderful."

"No drive thru at this location, so i went inside to order and had to practically convince the manager to honor a discount I got via email, which he said was for a limited time and wasn't available anymore, even though I got the promo email that day. Staff seemed judgy which put a bad vibe throughout the restaurant. So I ended up ordering to go. Food came out relatively fast, was delicious, and made exactly to order. That being said, I'll probably choose a different location next time."