"I walked in to purchase 2 tubs of cream cheese thinking it would be faster than the drive through. It took the staff 20 minutes to get me my order despite my asking about it several times.. 20 minutes for cream cheese. They always move at a snails pace at this location."

"I just went there to order a cinnamon raisin bagel Sunday morning at 8am. The place wasn't busy. No one in drive thru but me and I waited at least 7 minutes for a bagel. I didn't want it toasted so how long does it take to cut the bagel in half and put it in the bag? No customers inside. Why did it take so long?? I was on my way to work so time matters. Absolutely crazy. When I opened the bag it was a stale plain bagel!! You don't know the difference between a cinnamon raisin bagel and a plain one??? Or you were out of cinnamon raisin and just threw a plain one in the bag???? Why not tell me??? I've been going there for years but this place has terrible service. No management and the young people working there are slow as snails. My advice to the owner is maybe hire older people who want to work and pay them more money. This younger generation can't hustle."

"I usually really enjoy Coffee Connection I’ve been going to the Cumberland location since high school. Unfortunately I won’t be returning anytime soon at least to the NP location I should say. I arrived at the drive through lane at 8:25 I waited about 10 minutes for my order to be taken. I then waited even longer at the window to get my food. After a few very rude interactions with the young staff at the window I was finally able to drive away with my iced coffee and bagel with cream cheese at 8:55. If you are unable to provide food in a time friendly manner then you don’t deserve to have a drive through window. I’m very disappointed. DO BETTER"

"The double chocolate muffin is too good. The bacon egg and cheese is also delish! **edit 9/28/24 The quality has gone downhill it seems. The muffin I received was not only hideous but inedible. Dense and wet, perhaps wildly underbaked. The breakfast sandwiches and coffees were alright and the service was excellent"

"Love supporting local businesses, and I was in the area looking for a simple iced coffee. I walked in and was promptly greeted by a friendly staff member at the register, which was a great first impression. I ordered a medium iced coffee and looked forward to enjoying it. However, the wait was unexpectedly LONG. After ordering, I ended up waiting over 10 minutes for my drink. A regular customer even suggested I take a seat and relax—which seemed like a casual heads-up that delays might be typical here. Guests who ordered after me were receiving their drinks before I did, though they too were waiting for a long time. While the staff was kind and welcoming, there didn’t seem to be much urgency behind the counter. At one point, I noticed an employee checking their Apple Watch. which gave the impression that customer orders weren’t the top priority. I’m not sure if they were short-staffed that day, but based on comments from other patrons, it sounds like slow service might be a recurring issue. I eventually had to ask for my coffee, which had apparently been pushed to the back of the coffee cup line. This was my first visit to this location, and I do plan to give it another try. The vibe is friendly, the coffee is great, but the production process could really use some attention. Hoping to see improvement next time around!"