"Fast friendly service whether in person or delivered, fresh ingredients, tasty burgers. Have eaten here repeatedly. Also came here for Veterans Day 2025...had the best tasting Big Shack burger that was perfectly cooked. The cashier had friendly world-class vibes running that and delivering the food to all tables. She is priceless."

"A drop over priced for what you get & salty flavor for my taste. But still manages to be satisfying. This location benefits from its proximity to Brown University’s zeal & is surrounded by other interesting shops & restaurants."

"The quality & service of this shake shack has gone down significantly. I ordered a double smoke shack and when it came it was cold. The bacon was even colder on top, and the burger was crunchy throughout; it was over pressed and over done. my milkshake came out when I was just about halfway done with my burger. I didn’t end up finishing the food because it was very disappointing. The dining area has not been kept neat and the trash was overflowing without being attended to."

"Overall, pretty much your average shake shack food was amazing. Service was good and the atmosphere was good. This is one of the few shake shacks. I’ve visited that have TVs with sports channels and other stuff so that’s what gives that atmosphere five out of five stars"

"I was extremely dissatisfied and disappointed on my 2nd visit which Shake Shack paid for since the 1st time I visited they skimped me. 1st Timer, I tried the Avocado Bacon Burger and THIS is what I got, First two photos. The 2nd time I went I got what you see in photos #3 & #4. I say this with no doubt I will never return to a Shake Shack again. The store was not busy, so why rush to throw sandwich together sloppy?, they never texted me regarding my order when it was ready like they say they will do. The workers on Thayer st just don’t care. Take the avocado bacon burger OFF the menu!"