"This morning my partner and I drove through the drive through and my HOT coffee was spilled all over my partner as he was getting it from the person at the window. The person at the window did not express any concern, was dismissive, and indicated the cause of the coffee spilling was because of my partner, and his ‘lack of awareness’ of OUR car instead. The drive through window is very high up, which is no fault of theirs, but given this, it is important to be conscious of how things are handed to customers, especially hot drinks. The person at the window did not get paper towels or napkins right when the spill occurred, only after we were about to drive away. They also did not ask if my partner was okay from the hot coffee being spilled at the potential of it burning him. As we are young adults of mixed race, it adds the question of if this behavior was due to age and racial discrimination on the staff end. While this is not indicative of Honey Dew as a whole, this was extremely disheartening and the situation was handled very poorly and unprofessionally from a business standpoint. Making sure the wellbeing of a customer when something occurs, such as a large amount of hot coffee being spilled on them, should be at the forefront. Accidents happen, as we are all human, but it is our job, especially as workers, to display professionalism and respect with customers who are paying money and are being patient with the staff."

"You people are an absolute joke. Seriously how greedy does EVERY SINGLE COMPANY need to be ??? Your 7 dollar bacon egg and cheese is no more than 2 millimeters thick , it is a bagel sandwich. You chain used to have the best sandwiches. I haven't been in years and was craving this and found one. But , nope, never again. Seriously every chain is simultaneously destroying itselves to "boost profitability" but all your achieving is you are ripping your customers off and one by one they will never return. Absolutely wild I just drove 20 minutes to come here to get a piece of bread and immediately have to leave the house again to go get another sandwich elsewhere as was still starving. I can PROMISE you I will never visit a honey dew again. By your ghost town establishment seems I'm not the only one."

"Used to be my go to place in the morning but it’s terrible there now. My coffee is never good at this location and service is terribly slow. Be prepared to sit in the drive thru line for a while even if you’re the only car. The people working aren’t very friendly either. I was given the wrong sandwich in the drive thru and was told to get my correct sandwich I had to give the wrong one back which isn’t allowed at restaurants due to cross contamination. Once it goes into the customers possession an employee should never touch it again. Also if you make a mistake and it’s just going in the trash why not let the customer keep it? While inside waiting for my correct sandwich I saw an employee touching food, their headset, and hair/forehead all with the same pair of gloves on. I won’t be back."

"Not sure what has happened- been coming here for years on the weekends. Our favorite employee has not been in for about a month, and coffee and food has been sub-par at best ever since. The food tastes old (bagels either frozen or not from today), and our coffees have not been made correctly. Always had the best experience with a positive greeting and our food prepared perfectly (she even knew our order- and price total- as we pulled into the drive thru). Seriously hoping she's okay and that she's found work in a more staffed and supportive environment, and that this location can get their act together, because it was seriously the best."

"This was my usual stop for breakfast before work, but not anymore! I placed my usual order in the drive thru and he audibly sighed. I thought he was just being funny but apparently not. When he handed me my order he said "Just so you know, we reserve the right not to service guests." No idea what I did to deserve that."