"From Coffee Skeptic to Lifelong Customer My brother, a true coffee connoisseur, introduced us to Bongo, and I'm so glad he did. The coffee is exceptional—I'm not sure what makes it so special, but every cup is incredibly fresh and aromatic. It's honestly the best coffee I've ever tasted. We were so impressed that we immediately ordered our second five-pound bag. When it arrived, however, the bag was completely torn, with coffee grounds scattered throughout the box. I was disappointed that a premium coffee company would ship a damaged product. But here's where Bongo truly won me over: I contacted their customer service with photos, and received a response almost immediately. The representative thoughtfully explained how the damage likely occurred during shipping and took immediate action to make things right—no hassle, no runaround. This level of customer care and accountability is exactly what you hope for but rarely experience. A special thank you to Olivia Estes for her professionalism and swift resolution. Her exceptional service transformed a frustrating situation into a loyalty-building moment. I'm now a customer for life, and I'll be enthusiastically recommending Bongo to everyone I know. Thank you for the outstanding coffee and even better service!"

"I walked into the roastery looking for a bag of whole bean coffee & walked out with a wealth of knowledge about what I was getting. I am so grateful to Jonathan for his help and expertise in what to look for and what various roasts are made of! Visit Bongo for an experience in understanding coffee in a whole new way. The plus was that it’s absolutely delicious!"

"Stopped by the Herron Drive location to pick-up a two pounder of "Made In The Shade". They were hosting a special event, but two of their employees were still able to quickly handle my request. Thank you for the great service."

"Great coffee! Quick shipping and great customer service!"

"Guys were very hospitable giving me a sample to take with me when I picked up some packages the other day (FedEx) the harvest moon was great! I'll definitely be back for some more great coffee"