"Busy location on a weekday afternoon. Perhaps the line seemed long because the service was slow. Did not look to be understaffed but I saw many customers waiting a long time for their drinks. I had a latte there. No complaints but I would say it was just average."

"Used to frequent Merit since I started working on the strip, but honestly every interaction I have in here is something left to be desired. Customer service is okay. Coffee isn’t the best. It’s pretty much always busy, great for them, but it definitely shows in their quality. I’ve really stopped going after my prior interaction after I was left waiting on a peppermint tea for ten or so minutes while the baristas talked to other customers instead of making my drink, not a big deal but annoying. However I decided to give them one last shot and I got a completely wrong order for a coffee that tasted like they hadn’t cleaned the machine in a few days. Definitely won’t be spending anymore of my hard earned coin here."

"Merit Coffee has good coffee across their chain, in this location is no exception, but this location is also consistently the weakest location in Dallas. The service is sub-par on a regular basis. There has been more than one occasion that I have seen three people behind the counter deep in conversation when customers are waiting or when online orders are pending. The employees of this location are clearly there to socialize and collect a paycheck. Customer service is a distant afterthought. Corporate needs to implement a change of management to turn this location around quickly."

"I haven’t had one disappointing visit to any of the Merit coffee locations! This was the first time I tried their Pistachio Dream Matcha Latte. highly recommend!"

"This is one of, if not the slowest coffee shops in Dallas. If the blond man is working, your can guarantee your order will be wrong or he will leave something off of it. I got them at 6:30a when it opened. I didn’t get my order until 6:55a. He let a girl come in and skip the line because she said she had a doctor’s appointment. I’d already been waiting 10 mins for a kolache, when I checked on it he said the forgot to put mine in. I would advise not coming here if you’re ordering to go and value customer service."