"To be honest, skip the burgers. They're disappointing. I suggest you just stick to their ice cream, which is much better."

"Their $8.99 double bacon cheeseburger special with fries and a shake is amazing. A good meal to share if you're not a big eater. Their food is always fresh and their ice-cream is a favorite treat. Forgot something? No worries, they have a store you can shop for fresh produce, ice-cream, dairy and cheeses. Plus more."

"Horrible customer service and attitude from management. I came in with my niece to order food and ice cream for the family. They got my order wrong and did not accept their mistake or make it right. I ordered food, then my niece was going to order food while I ordered ice cream. My food came out and all ice cream was ready and they still couldn’t take her order. I asked management if they had someone to take her order and she said “no, we don’t have workers”, then she proceeded to finally take her order. Since my order was wrong and they didn’t want to correct it, I checked my niece’s order to make sure they didn’t mess up on that one too. The lady didn’t say anything but she gave me a look while I checked the order. Then I asked one of the guys for some ketchup and bbq sauce and she jumped in and told me “there’s already ketchup in her bag”, I told her it’s for me not for her, y’all didn’t give me any. Like man, you already messed up my order, gave me an attitude when I asked for it to be honored and told me you couldn’t, you give me a look for making sure the rest of our food is correct and when I ask for ketchup you jump in like I’m gonna take something from you. Definitely our first and last time at this location."

"Just went to Braum's in Grapevine, TX again. We have been going there for years, and the experience is almost always aggravating. They usually get the order wrong, the service is usually poor, but today we were blown away by the service Mark gave us. We ordered 2 items, to be made in a specific way, he nailed it on both of them. This is the first time this has happened to us there in many moons. It was a very pleasant surprise not to have to explain over and over what we wanted, and he got it in one. Way to go Mark, thanks. You had no way of knowing, but today was our 43-wedding anniversary and you just made it a little better. The 5 stars are for you Mark, not the store as a whole."

"Came for a couple of shakes, ended up taking 32 minutes to make it through and order, extra 10 minutes for the shakes because the 3 workers working the front counter kept having discussions about the customers and how they don’t know how to correctly order. According to them it’s just the people that live in grapevine. When I called the lady out for trying to make me pay before I even ordered everything she claimed she was about to make my item right then, which she did with the most spiteful amount of topping she could muster. Screw this place. It’s a shell of what it used to be on Main Street. Kilwins and MS factory right around the corner, whataburger is next door."