"None of a big fan of Café Rio so the food here was delicious. Service was friendly sympathy employees working hard to try to keep it clean as extremely busy so I can imagine if you got different times of the day or different times of the week it could be Quite alike in the drive-through but also inside I didn’t like how I have an outdoor patio that was covered that you could eat outside would recommend and look forward to coming back"

"Horrible experience. My pickup order was supposed to be ready at 9:00 PM and wasn’t given to me until 9:20 PM. While waiting, employees were yelling profanity at each other, laughing, and clearly not working on my order, even though the restaurant was almost empty. When I got home, several items were missing. I ordered a large salad and received a small one that smelled bad, and the burrito barely had any meat. My wife went back to fix the order and was yelled at by an employee, told the register was closed, there was no food left, and that she had to leave because they were closing — 20 minutes before their posted closing time. Dirty place, rude staff, terrible service, awful food. This completely ruined a family dinner. Never coming back."

"Don’t go an hour before closing because your quesadilla will look like this. We showed up at 10:05 and the guy looked so disgusted that we would order something that needed to be cooked on the grill after cleaned it. Super disappointed. Will not be returning."

"Not sure what happened as of maybe this last week? The recipes changed? Not for the better, extra salt, extra sugar? Meat quality not quite the same, citrus on chips - regular tortilla chips should be the standard. Making them like costa vida is not the way forward. Go back to tried and true recipes!! New packing is not great either, way more waste! So sad!"

"I'm saddened to do this, as I have loved Cafe Rio for the last decade since I moved to Provo, but my recent experiences with this location have been frustrating and disappointing. First of all the new menu changes are HORRIBLE! Fewer options and less food with those options. Portions are smaller and there are fewer add ons. You used to get guacamole and sour cream along with a side salad or rice and beans with the quesadilla. Now you don't unless you pay for it. They've gone the way of Costa Vida. The food you do get is way more expensive. We used to pay between $20-$30 when my husband and I ate there. Now it's between $40-$50 for less food. To add to all of that frustration, the last few curbside pickup orders we've made haven't been accurate. Items are missing. Sides we paid a lot for haven't been added. I hate rice and they keep including it even though I always specify no rice. Thr wrong beans are added. They forget the cheese. Stuff like that. They are prompt to give us a refund or points on the app, but I'm getting awfully tired of paying more money for orders that are consistently messed up. This location used to be great. It's so sad they've deteriorated. Unless they bring back the old menu or significantly improve their service, I don't think we'll be returning. It's not worth it anymore."