"I visited this Beans & Brews and ordered a tan iced mocha with whipped cream and cocoa powder. Unfortunately, when I first received the drink, it was missing both the whipped cream and the water so it wasn’t even made correctly to begin with. I didn’t specify that I wanted the cocoa powder sprinkled on top of the whipped cream rather than mixed in. That part was on me. When I politely asked if they could remake it, they agreed, which I appreciated. However, the remake was overdone. They added so much cocoa powder that it completely ruined the drink. The photo I’ve attached was taken after my husband tried blowing off about 80% of the powder, and there was still an overwhelming amount left. What made the experience worse was when the barista handed us the drink and laughed. It felt intentional and disrespectful, especially since we were never rude or demanding—we simply asked nicely if it could be remade. I left feeling really disappointed."

"The staff are very friendly. I got oat milk matcha and it was delicious!"

"Look, if you don’t want to work in hospitality, then don’t. The window girl isn’t friendly. Food is priced far too expensive for what you get. I ordered the turkey, avocado, and Swiss. The avocado wasn’t fresh and had a pungent taste and smell to it. Obviously it was cooked in the panini maker; being squished. We took a bite and realized the ingredients weren’t fresh. Had to throw it out. I see why this location has low reviews. Beans and Brew locations are definitely not equal around the city. We’ve been to far better locations, and are very disappointed in this one."

"I go through a lot of coffee drive throughs because I’m disabled. The staff here are the nicest out of all the coffee shops in SLC. Mara and Huki (hope I got that right) were extra kind to me tonight. Kindness goes a long way. ❤️ I only put 4 ⭐️ because the prices are a bit too high."

"Im guessing they rather talk amongst each other then do their job at 1pm. Watched them talk the whole time tell I asked for my coffee after I watched three other people recieve their coffee.. then proceeded to just stare at me as if im the problem. Will not be returning to this location. Tip was not worth the hassle."