"My coworker and I ordered 2 salads on the app for my coworker to pickup. The pick up time was for 12:30 and it wasn’t ready til 12:45. When she was handed the bag, there was no bread, and asked for that to be added. When she brought them back multiple things were wrong. They gave both of us the wrong bread, I requested no onion and onion was all over my salad. As I began to pick off the onion, I noticed some bad lettuce. I continued to pick it out and the lettuce is black and slimy. We cannot eat a single bit of it. The pictures don’t show how bad it is. My coworker called and asked to speak with a manager and was only offered to speak to the team lead. She asked them to replace the salads and have them delivered, and the team lead told us they couldn’t because it was their lunch rush. She offered to refund the meal, but no effort to make up for the mistake. Very disappointing! Such poor customer service."

"If you like to eat actual food - I would not recommend eating here. If you like wasting an hour of your time without accomplishing anything - this is the place for you. I love Kneaders but this restaurant was the worst to visit. I made an online order and waited 30 minutes to pick it up. After arriving at the restaurant I waited an additional 30 minutes. After receiving zero help from the staff I yelled across the restaurant to try and get an employees attention. Since they still had not started on my order I asked to cancel it. So after waiting an hour I walked out with no food in hand. Awesome."

"I went to the Kneaders on Mall drive tonight, I ordered a turkey bacon avocado on sour dough A small bowl of cheesy broccoli soup and a side. I got home and found just turkey, lettuce cheese and tomatoes on the sandwich, no avocado or bacon and no soup. I'm not happy at all. I've had a long day and don't feel like going all the way back there, and yes I should've checked the bag , but I shouldn't have to."

"Ordered broccoli cheddar soup. Was quite gross. Very odd consistency. Like eating glue. Partner ordered a sandwich. Was not very good either. They don't have pepper. They got my coffee order wrong. When taking our orders everything we asked for sounded like they had no idea what we were ordering. Tried to order an Americano and they asked us what it was. It's on the menu lol. They gave us a latte. I haven't been to Kneaders almost ever. Usually it's fine. This was terrible. $40 spent on really bad food."

"I try very hard to not be the kind of person that takes time out of their day just to write a bad review, but I’ve been so beyond disappointed with the last two experiences I’ve had at this Kneader’s location. I understand being busy during a lunch rush, but when 10-15 minutes have passed and not a single employee has even acknowledged the customers in line- it’s almost embarrassing for business. (Especially when your staff is 75% high school boys that spend more time bullshitting and cracking jokes with each other than being considerate of the customers waiting for their orders) The elderly woman in front of me was telling me she was going to be late for therapy and the couple behind me ended up leaving without ordering at all. I placed an order in-app 20 minutes before I even showed up, and then proceeded to wait an additional 25 minutes for my order to be made. It shouldn’t take nearly an hour for a smoothie, a coffee, and two tarts from the case to be ready. I get that good help is hard to find nowadays, but dear god- do better"