"Extremely Disappointed Long-Time Customer I’ve been visiting Beans & Brews weekly for many, many years, and I’ve always valued supporting this local shop over any big chain. Unfortunately, after my experience this week, you’ve completely lost my business. On Tuesday, my order was made incorrectly. I didn’t catch it until after I had already left. The next day, I came through the drive-through again and politely let the barista know what happened. I wasn’t asking for anything outrageous—just a simple courtesy gesture like “buy one, get one” to make up for the mistake. Instead, I was met with a snarky attitude and a dismissive “let me see what I can do.” What I was offered? A whole one dollar off my two-drink order. That is, without question, one of the most pathetic attempts at customer service I’ve ever seen—especially from a place I have supported consistently for years. It showed zero appreciation for loyal customers and even less accountability for your own mistake. The woman who worked the drive-through that morning needs to be coached immediately. Her attitude and response cost you a loyal customer—one who chose you over the Starbucks that is literally a 30-second walk away. Beans & Brews, you failed miserably here. I expected better from a store I’ve stood by for so long. Corporate will hear about this, because this level of service is unacceptable. You do have one opportunity to make this right. If you care at all about your customers—and about keeping them—you can respond appropriately here. Do that, and maybe my red Tesla and I will return. Otherwise, you’ve officially lost me."

"the food is good, but there are a lot of consistency issues. they’ve forgotten add-ons like pesto on my sandwich multiple times, even when i’ve paid extra for it. the coffee is almost always disappointing.. the espresso tastes burnt, and the drink flavors rarely taste like what’s described on the menu. service is okay but nothing special. overall, it’s fine, but there are better coffee spots."

"Stopped here on way to antelope island. Had iced coffee and pumpkin pie coffee. The coffees were very good. The fall decor was amazing. Very festive and homey."

"Such friendly staff, and the Halloween décor is well thought out and beautifully arranged — every detail adds to the spooky atmosphere."

"Glad I stopped here. Super cool seasonal Halloween decorations stopped me in my tracks upon entry. The girl at the register was as sweet, patient and helpful as could be. Egg sandwich was tasty. I’m saving the cinnamon roll for later today but have high expectations. Restroom was clean too. Thank you for all your effort. It shows."