"Great vibe in middle of Carytown. Bagels are delicious, seating area is clean, cool artwork and nice servers. The coffee options include expressos but limited if you want to customize. But for bagels, their core business, there’s many different sourdough flavors and many smears! Be ready to wait in line due to long queues, so it’s best to order in advance on app!"

"The espresso and the cold brew were great. (I could only wish the cold brew used cold brew ice cubes) Bagels seemed fresh and yummy. It was spacious inside. The people who worked there seemed nice and helpful."

"Bagels are a highly debated topic here in Richmond. “This place does this, this place does that” etc etc etc. In my experience, which is a few years in New York City, and having baked professionally, I can firmly say Chewy’s bagels are the best bagels I’ve had in my entire life. The crust on the outside, the soft centers. The consistency on their bagels is great too. The only negative I could say is they sell out early and they have a line early, but the line goes quickly. Their bagels are the star of the show, but I have also enjoyed their breakfast sandwiches."

"Chewy’s does make very good bagels, that’s the reason I’ve continued to come back. Unfortunately, the customer service has been consistently poor, and after multiple experiences, it’s hard to justify returning. There’s an ongoing attitude here that customers are inconveniences rather than people being served. It often feels like they’re doing you a favor simply by allowing you to order. Two experiences stand out: On one visit, my mother was dealing with a medical issue and urgently needed to eat. We arrived while the store was still open, with about 10 minutes until closing. Even after calmly explaining the situation, we were refused service outright. I understand boundaries around closing time, but there was zero compassion or flexibility shown. Most recently, I was purchasing a dozen bagels and noticed pre-bagged bulk bagels in plastic bags off to the side. Since I was traveling and needed the bagels to stay fresh for a couple of days, I asked if mine could be placed in those same bags. The first cashier was kind and said yes. Then another employee stepped in (green hair) and made several unnecessary side comments about how “they don’t do that” and how the bags “wouldn’t keep them fresher anyway.” The tone was dismissive and uncomfortable, especially considering I was spending a significant amount of money and simply asking for a reasonable accommodation. It’s disappointing because the product is good — but good bagels don’t excuse consistently poor, unfriendly service. I want to support local businesses, but being treated like an annoyance makes that difficult."

"Some of the best bagels in RVA! I haven't been here since they opened a few years ago, and I think I'll have to be switching up the bagel rotation to include Chewy's. I read some of these other reviews - and the complaints about them closing an hour early or running out of bagels is kind of absurd... don't you want a place that's so great that they run out of their food? I do. Nobody in RVA complains about ZZQ closing early, this is the same thing. FOOD: Ham and Swiss on Sesame is absolutely a stunner. It was ham and swiss with caramelized onions, fig jam - and just hit right home on the notes. I just wish there was a bit more of the ham and cheese in there. Got the classic bagel with plain cream cheese - not toasted, as this is the only consistent way to judge a bagel joint. The bagel is... chewy (not in a bad way), and has a light touch of sourdough flavor - LOVED IT. Cream cheese was awesome - but next time I'll be more adventurous as they have some banger flavors like pimento or scallion. Ordered coffee as well - and the prices are really really fair and they have a full espresso machine. Great coffee too! ATMOSPHERE: It should be obvious... go earlier than rush hour. 10am on a Saturday may sound like a great idea, but for a great spot like this (or really any breakfast spot in RVA) - don't. 8:30am was nearly empty, service was quick. Lots of places to sit and eat - which is a huge plus. OVERALL: This has been an underrated Carytown spot hiding in plain sight. It's not a NY bagel, but it's really great in a different way. Bon AppePETE! Ain't no rookie reviews - more on the IG."