"I was excited to try this place with my son. The restaurant itself is bright, clean, and tidy, with great music and an easy, user-friendly way to order. I also liked that they offer a drink-and-pastry combo, and the pastry I tried was decent. Unfortunately, the biggest downfall—and the reason I likely won’t return—is the staff. The girl cashier was very unfriendly. While my son was ordering at the kiosk, I stood at the counter looking over the menu. She looked at me several times but never greeted me, offered help, or made a suggestion. It felt unwelcoming, as if customers weren’t worth the effort. On the other hand, the guy preparing drinks was somewhat polite. I even heard him greet another customer who walked in, and he told us goodbye when we left, which I appreciated. My coffee itself wasn’t anything special, though my son enjoyed his two drinks. Still, good drinks and a pastry combo aren’t enough to make up for poor customer service. A little friendliness goes a long way, and honestly, the guy preparing drinks showed more hospitality in one moment than the cashier did the entire time."

"As a barista myself I was so excited to try Jōyū for the first time. I got a brown sugar fresh milk which was *chefs kiss* and the cashier recommended a mango matcha dream which was also incredible. The two workers were extremely helpful and nice :) I’ve fallen in love already and can’t wait to come back to try more!"

"Joyu is always very welcoming and friendly! This time I ordered one of their new winter specials- the Pistachio Silk Coffee and added coffee jellies. It’s just as the name implies- silky and sweet with hints of pistachio. You should try it!"

"1st time & loved it!Hope the bear & the peach becomes in stock soon!Highly recommend the fruit croissant it was my favorite!I chose the strawberry whipped cream & it had the most delicious glaze on the soft yet crispy top!The brownie raspberry mousse was also yummy.I also enjoyed the ham & cheese croissant.My son enjoyed his ube mocha cream coffee!Also the lady who made everything was so friendly & worked as fast as she could being that she was by herself.Thank you again!Please let me know when the bear is back!"

"I’ve always had a great experience at Joyu. I’ve tried many of their drinks and love how they frequently introduce new flavors, all of which are fantastic. The customer service is excellent friendly and welcoming and the warm atmosphere is something I’ve rarely found elsewhere. I’ve recommended Joyu to many of my friends and family because of how much I enjoy it."