"I’ve driven past this bakery and finally had the chance to stop in on New Year’s Day. The moment you walk in, the bakery smells amazing. I tried the cherry and apple pastries with a hot latte—such a great treat on a cold day! The service was friendly, and they even told me about their rewards program. Thank you, Kolache Factory—I’ll definitely be back!"

"I purchased food on July 10th (Today) and the food was hard as a brick. I eat from here all the time, almost everyday before I come in to work. However when I called in and talked to the manager she was rude and nasty. Debating with me on how she cooked it so she knows that its right. I wasnt rude and loud with her because thats not my demeanor, however the attitude that I received for my complaint was ridiculous. Like I said I eat here very often and have never had a problem up until today. I didnt want a refund I just wanted the food remade. The food being wrong is the least of my concern, its the attitude of the manager in that establishment. Anytime that she is there the atmosphere is different. Her attitude is disgusting and it shows through her work that she doesn’t want to be there. Proper management in any establishment is important and how you take care of your guests should be TOP PRIORITY."

"I pulled up to the drive-through at 1:56 and I got the most pleasant service from these two beautiful ladies. They were so nice and so patient with me. It just made my day and the kolaches were very good but MAN these girls know customer service."

"Fun fact, this is the only Kolache Factory on the East Coast! My husband and I ventured in here after months of listening to my Dallas-based cousin rave about how much she loves kolaches and we couldn't have been more pleased!! We ate like...13 kolaches on our first visit here?!?! My personal favorites for savory flavors are the Sausage and Gravy + Chicken Enchildada. My favorite for the sweet flavor is the cream cheese (the cheese of which is crafted in house!!) I HIGHLY recommend getting an Earl Grey tea with a pump of lavender (yes, they really do this) to go with your meal! Absolutely divine experience, wonderful customer service. Even though we have a dietary restriction involving wheat, we can't stop thinking about the Kolache Factory and their pillowy pastries!!!"

"I’m genuinely disappointed with the ongoing lack of availability at this Kolache Factory location. Every visit seems to come with the same excuse — “we’re out” — and it’s incredibly frustrating to stop by only to find they don’t have a proper selection of kolaches, the very thing they’re known for. Consistency and reliability are key to any good bakery or café experience, and unfortunately, this location continues to fall short. It’s a shame because when the kolaches are available, they’re excellent — but it’s becoming harder and harder to actually get them. I truly hope management takes steps to improve their inventory and customer experience because right now, it feels like the Kolache Factory has forgotten the “factory” part of its name"