"I decided to visit Gravity Coffee this morning. This was my second time giving Gravity a try, and unfortunately, it was extremely disappointing. I ordered a drink I’d never tried before and specifically asked the barista for her opinion based on sweetness and flavor. She recommended a drink, so I trusted her suggestion. When I tasted it, it was unpleasant, so I politely let her know and asked if I could exchange it for something else. Her response was, “Okay, no worries, but I’ll have to charge you again.” When I asked why the drink couldn’t simply be swapped out, she told me it wasn’t their problem, it was mine, and that it wasn’t their fault. No alternative solutions were offered no adjustments to the drink, no options to make it better, nothing. I found this incredibly frustrating. I have never heard of a coffee shop charging a customer again just to replace a drink they genuinely didn’t like especially one recommended by staff. The lack of customer service, flexibility, and basic courtesy was very disappointing. Gravity Coffee should really reconsider their approach to customer satisfaction. At this point, I don’t plan on returning."

"Why do these coffee places not have the one thing your supposed to have, DRIP COFFEE. Nobody whats your watered down americanos. And I cant even get matcha drink, this place sucks bad"

"I love this Gravity stand, the baristas are all so friendly and nice. They put care into your beverages to make sure you get it exactly how you want it. I also always appreciate the friendly chats while you're waiting as well 😊 Thank you for fulfilling my caffeine addiction 🙌 ☕️"

"I am so happy that there is a Gravity Coffee in Kent now! All of the baristas have been so sweet and friendly. Not to mention all of the drinks have been so yummy! I can’t wait for their Grand opening 😊 They are already killing it being a soft open"

"Paid $10 for an energy drink and basically got a cup of ice. Almost no liquid in it at all AND they forgot my whipped cream. Also the drink wasn’t even to the top of the cup. Just the ice was. Not off to a very good start at this location. The pic I attached was before I even took a sip. ALL ICE."