"My husband and I stopped in at the Valley location for a coffee and had an amazing experience. Natalie and Larena (sp?) we very knowledgeable and kind. They took the time to share the special menu items and find the right drink for us. Great coffee + awesome service = returning customers!! Thank you!"

"Ladder is a good business, but manager Tasha has created something special at this Valley location. The building design doesn’t allow for cozy, but the seating is comfortable and the details such as flowers make for a pleasant atmosphere. Most notable is the warmth and kindness she naturally shares with everyone. The drinks are exceptional and made with care, and the food is delicious. She instills this high standard in all of her employees and inspires by her example of professionalism, so the consistency shows in the high number of regular customers."

"I LOVE this coffee. It’s the best I’ve had in Spokane and always hit up ladder coffee when I’m in town. This location is very open, bright and clean. The food as always was really tasty and the coffee was smooth and flavorful. Try the breakfast Sammie with avocado. I get that every time and it never disappoints. My wife got the savory waffle and she loved it! We will be back for sure."

"Food is delicious—I’d have those waffles every day if I lived nearby. Drip coffee selection is great, and the staff were very helpful in picking the right variety. We sat outside in the patio area with our dog. It has limited shade but we were the only ones outside so found a table out of the sun. They brought a water bowl for him and had a couple treats too. Plus they use the Joe app rewards system so it’s easy to save a little on their pricey (but totally worth it) breakfast items."

"We went in and got their breakfast sandwich which was 14$ for a tiny sandwich didn’t even fill us up with our coffee order as well. I will say they do make great coffee and have great customer service here but need to rethink their prices on their sandwiches. Bland, small, no seasoning or sauces to order… 50$ for an unfulfilled breakfast and having to leave just to be satisfied at another place was disappointing and felt like a waste of money."