"I spend more money here than I care to admit to but will (over $100/week) and am a long time customer. I did not bother sending a message to the owner(s?) because they don’t answer and don’t care. 99% of the time, the staff and service is awesome and for that deserve more stars than I’m giving here. But once in a while you have a bad experience and since there is no way for me to provide that feedback to management I’m putting it here. I drove up and asked for my regular 10 drink order. I asked if it was frozen, because it matters and was told they’re “always frozen.” Well, that’s not true and there’s no way it can be, because the machine has to be refilled periodically. It wasn’t frozen. I ultimately ended up with 6 watery drinks (I approved this because they scooped off the top). She gave me six because had misheard me about the 10 and said that if I got the other 4 they’d be watery. This is the part that gets me: this would not have happened with anybody else that works there that I’ve ever come into contact with. The lying about “always frozen” was one thing, misunderstanding the order was another but on top of both those things was a distinct vibe that she didn’t care and didn’t want to serve me. I came away from that interaction not wanting to go back there. It’s probably time to quit my very expensive habit anyway. Also, and this is partially my dumb fault, I ended up with 4 1/2 drinks because one spilled on my way home. But thanks b for not putting all five in one box and handing one to me to put in my cup holder. /s"

"I decided to take my daughter out for a walk at around 7:40 and arrived at 8:00 for some ice cream since she was craving it after school and a worker tells me “I can’t serve you since you don’t have a car” mind you I do have a car I just happened to want to go walking today and left with a disappointed 7 year old. I understand there’s rules but maybe being considerate about it would’ve been nice."

"My coffee didn't taste very strong, but both my son and I have been AMPED! Great coffee!"

"Finally tried it and actually really loved my drink regardless of the long line. Obviously this place is popular for a reason. What I didn't like though was the price I paid for a 32 oz. Chai Tea Latte with 2 shots of espresso and oat milk that came to over $10. I have lived in some pretty expensive areas and never in my life paid that much for a coffee. I will not be back purely for the price alone but if that's not a factor for you, then please, try them as it is delicious!"

"Not a good idea to lie about when your open. All onfoo found sais you were open at 5:30am but I guess you just do what you want. PATHETIC"