"We went to Culver’s and sat in a booth for quite a while,my wife and 4-year-old went to the bathroom, but at this point we were just ready to leave when an employee came rushing over with our order. He apologized for the long wait and genuinely seemed invested in making things right. He asked if there was anything he could do to make it up to us — even offered free scoop tokens so we’d feel valued. I honestly didn’t want to make a big deal out of it. It really wasn’t that serious, so I jokenly said that if he really insisted on giving us free custard, we wouldn’t say no — but either way, we appreciated the gesture. Next thing I know, he comes back with three scoop tokens and wishes us an amazing day. It was a pleasant resolution. And here’s the funny part… we’d already eaten. I personally crushed two double deluxe like a monster and our daughter was living her best life. When my family came back from the bathroom I just sat there like, “Behold — witness this great Midwestern miracle.” It was then we noticed a family a few booths down who had been sitting there longer than we had been there... just now getting their food so you know — they were pissed but I have to give full credit here: the apology, the urgency, the customer service, and the recovery were all top-tier. Truly an awesome experience, great food, and fantastic service. We left happy — and with free custard. Can’t beat that."

"Just like any other Culver's I've been to whether in IL (I live in Lake County) or WI, has always been a pleasant experience. Some of the most shining customer service in the fast food industry is at Culver's and not to mention Culver's is the fastest growing burger joint in the country despite the economy. Great tasting food (especially the butter burgers & custard) at still affordable prices, excellent customer service and an always clean dining room; my family & I love Culver's. Always great to hear about Culver's locations popping up in other towns & states and wish for continued booming business for the owner of this location for decades to come."

"I had the Atlantic Cod dinner with peanut butter chocolate custard.My son had a bacon deluxe burger meal with chocolate custard. It is a busy Saturday night food is great employees are quick and the restaurant is very busy!!"

"I ate here with my sister. I got the pub burger meal and she got green pepper soup. My burger arrived cold. The cheese wasn't melted at all. The fries were delicious. My sister said the soup was good. After eating, I ordered 2 mini carmel pumpkin spice concrete mixers. I was charged $12.85. I thought it was too much, but not positive. I sat down and checked and saw it should have been $9 something. Then I realized I did not get a receipt. What they brought to the table was not concrete mixers. At least, it did not look like the picture. It looked like a cup of custard they mixed the pumpkin into and threw a large amount of spices on top. I threw some of the spice in the garbage. The person taking my order did not smile much. I got the impression he would rather be elsewhere. When I go to the Culvers in Texas, the employees say hello and smile. They listen and repeat back the order. The food is always hot. I guess I expected the same service at every Culvers. I did submit a ti ket to Culvers support and I am waiting for a reply."

"I went through the drive through and I forgot to add a slushie when I got register I asked the attendant she did not. Also, the kids burgers buns were extra hard the kids didn’t want to eat them. Very disappointed."