"I went twice; once for breakfast and once for lunch. At 8:00 AM - I was the only one in the place and got fast service. At 1:00 PM - it was packed and I had 20 orders in front of me. You get choices of 20 different bagel sandwiches (if you don't just get a bagel) with several choices of bagel and several choices of cream cheese. Easy to nearly "make your own". Good sized and good value for the money."

"Gotham Bagels has a really nice atmosphere and the food itself is genuinely tasty, which makes this review a bit tough, but unfortunately, our overall experience just didn’t live up to expectations. We went on a Saturday, so I expected a bit of a wait, but we ended up waiting about an hour for just three bagels, which felt excessive. Still, I was willing to overlook that until we got home and found that all three bagels were made on the wrong kind of bread. We had ordered two on everything bagels and one on garlic, but received what looked like whole wheat or something similar definitely not what we asked for. What really brought the experience down was the lack of communication; if they were out of the bagels we ordered, a quick heads-up would’ve gone a long way. Instead, we were left confused and a bit underwhelmed. Great flavor, but the poor service and incorrect order made it hard to justify more than two stars."

"The food is delicious and I’ve never had a bad service experience. The only thing that has had me hesitant to comeback is the wait time. Last time we waited an hour for our bagels and once we finally got them they all had the wrong type of bagel. We understood they were busy so they might have not had the specific bagel we wanted but it would have been nice if they communicated that. The bagels were still good though and the pickle they add on the side is my favorite."

"I fully admit, as a former NYer, I can be a bagel snob. The bagels here are ok. Not great, but not bad. The service is remarkably slow. I’ve been here a few times and I’m not quite sure why it takes so long to get a bagel. In NYC, there could be a line out the door and you’d probably get your bagel faster than here. But the worst part was that on a recent trip, I got a bagel that was supposed to have tomato and bacon and found out a few bites into it, that it had lox/salmon (it was under the tomatoes, and blended in, so I missed it at first). Which might not be a big deal to some folks, but I don’t eat salmon. Such a bummer to get home only to find that your $9.00 bagel is now a waste. I know accidents happen, which is why I gave a 3 instead of a 1 for food/service, but it was disappointing nonetheless."

"They have the best bagel in Madison, hands down. However, it does take a long time to get a single bagel with cream cheese. I really like the product, but I don't go very often because of how long it usually takes to prepare orders."