"I usually never leave reviews on google but ordered Cold Stone tonight for my family as a little treat and to keep cool during the weather today, ordered through the app for the first time and got an email about new workers and the rush that usually happens around this time, which I understand, when myself and my brother arrived to the store we walked inside and waited patiently for some help, a young girl came over and asked if we were there for a door dash, I said no and started to try and explain that we were there for an online pickup, she rudely cut me off and raised her voice saying "okay what's the name?" I was a bit taken back but brushed it off, I understand getting mad, she grabbed our ice cream and shakes in a rush and dropped them on the counter, didn't say anything and then walked away. I was very disappointed in the experience and even more disappointed when I got to my car and realized my two shakes were covered with regular scotch tape over the lid. Probably won't be ordering from Cold Stone again for a while, very disappointed."

"We went to cold stone Friday night 1/2. A young woman with ginger hair helped us and she was amazing! So polite and went above and beyond!"

"I did an online order for pick up. Employees did a fantastic job making the creation and even had it done early! I looked at my receipt and I had paid for a gotta have it but only received a love it size. The employees told me the manager store policy is that they could not refund me the difference or give me the additional ice cream that was missing from My order. This is honestly one of the absolutely worst customer service policies. Whoever manages this place clearly wants their employees to fail. Extremely disappointed that I was ripped off and that the team members told me bc I left and came back there was nothing that could be done. It’s a to go order….it should be correct the first time and if it isn’t make it right or give your employees a way to solve the issue."

"Good, but always a mess. Their containers need an upgrade and size adjustment. Ice cream always leaking out of the top edges and half melted even if you order pickup and get there in perfect time. Time for a makeover, Cold Stone."

"The staff here are wonderful very friendly and amazing to our family they were very patient with us I have never been here and my husband hasn't been here for over 20 years !! Celebrating his birthday I really appreciate these guys thank you for this lovely ice cream!!!!!"