Last updated: February 25, 2026
By accessing or using this website, merchant application, consumer application, or mobile application (collectively, the "Site") associated with Coffey Ventures, Inc. DBA Joe Coffee ("Joe Coffee") or making any purchases on or through the Site, you agree:
If you do not agree with any of the terms and conditions herein, you must forego using or accessing the Site. The Privacy Policy is incorporated herein by reference and forms an integral part of this agreement. As described more fully below, the materials contained in this Site are protected by applicable copyright and trademark law.
The Site connects you with local vendors and merchants to provide you with products, goods, and services that local vendors and merchants provide. You may order food, drink, and beverages from these local vendors and merchants through the Site. Joe Coffee is not a restaurant or food, beverage, or drink preparation entity.
Joe Coffee or its local vendors and merchants may, from time to time, promote and provide you the opportunity to redeem unique promotional codes for discounts on products, goods, and services provided by local vendors and merchants ("Promotional Codes"). You understand and agree that your redemption of Promotional Codes shall be subject to the terms, conditions, and limitations set forth in conjunction with the Promotional Code. You understand and agree that Joe Coffee and its local vendors and merchants are under no obligation to provide any Promotional Codes and that any Promotional Codes provided may be only available for a limited time. The Promotional Codes are subject to modification or cancellation at any time. The Promotional Codes may be limited to a one-time use and may be limited to qualifying products, goods, or services. The Promotional Codes are non-transferable and may not be resold. If any product, good, or service is returned, your refund will equal the amount you paid for the product, good, or service, subject to applicable refund policies. The Promotional Code must be redeemed at the time you place your order; Promotional Codes may not be redeemed retroactively for prior purchases or orders. You must agree to, and abide by, these Terms and Conditions of Use in order to be eligible to use the Promotional Codes. Promotional Codes may not be redeemed for cash or cash equivalents.
You may have the option to order alcoholic beverages and drinks through the Site; however, the local vendors and merchants have sole and final discretion regarding sales of alcohol products or goods to you. If you wish to order any alcohol products or goods on the Site, you agree that you will only order alcohol products or goods if you are 21 years of age or older. You also agree that upon picking up your order, you shall provide valid government-issued identification proving your age to the local vendor or merchant whom you have ordered goods, products, or services from and you will not be intoxicated when receiving alcohol products or goods. If you order alcohol products or goods, you understand and acknowledge that Joe Coffee cannot accept your order of alcohol products or goods if the local vendor or merchant whom you have ordered alcohol products or goods from refuses to accept your order. If you have ordered alcohol products or goods and the local vendor or merchant whom you have ordered alcohol products or goods from refuses to accept your order or refuses to provide the alcohol products or goods to you, you will not be charged for the amount of the alcohol products or goods. If you have been charged for the alcohol products or goods you ordered and the local vendor or merchant refuses to accept your order or refuses to provide you the alcohol products or goods, you will be refunded the amount for the alcohol products or goods. Some reasons why a local vendor or merchant may refuse your order or refuse to provide the alcohol products or goods you've ordered include that you are not over 21 years of age, you cannot provide a valid government-issued identification, the name on your valid government-issued identification does not match the name for your order, or you are visibly intoxicated. If you order alcohol products or goods, you agree that you will comply with all applicable laws in the state you are ordering in, and the state you are picking up your order in, and that you will not cause Joe Coffee or any vendor or merchant to contravene any applicable laws.
Joe Coffee grants you permission to temporarily use the materials, information, and software on this Site ("Materials") so long as you use the Materials as permitted by your merchant agreement or for personal, non-commercial (except for transacting via the Site) transitory viewing only. You agree and acknowledge this is the grant of a license, not a transfer of title, and under this license you may not:
This license shall automatically terminate if you violate any of the above restrictions or any other term or condition of this Terms and Conditions of Use policy, and Joe Coffee reserves the right to terminate your viewing or use of the Materials, or the use of this Site, at any time. Upon terminating your viewing and use of the Materials, or upon the termination of your license, you must delete any Materials in your possession whether in electronic or printed format. If you do not delete all Materials in your possession upon termination of this license, or upon termination of your viewing and use of the Materials, you will be in breach of this Terms and Conditions of Use policy, and Joe Coffee may take appropriate actions, including but not limited to legal action.
The Materials and the Site consist of copyrighted works owned by Joe Coffee. Subject to the license granted to you and other users, Joe Coffee reserves all other rights, including without limitation, all intellectual property rights or other proprietary rights, in connection with the Materials. Joe Coffee has created, owns, has licensed, or otherwise has rights to use all of the content that appears in the Materials. Notwithstanding any provision to the contrary herein, you agree that you have no right or title in or to any content that appears in the Materials.
By participating in our Consumer Rewards program, you agree to the following terms:
Customers who load a balance onto their store-specific loyalty card will be enrolled in our "Spend $100, Get 1 Free Drink" program. Under this program, once you have spent a total of $100 at participating locations, you will be eligible to receive one free drink. The program is structured so that each qualifying purchase contributes towards your reward balance, with a typical purchase amounting to $10 per transaction. Customers who do not load a balance onto their loyalty card will still earn rewards, albeit at half the rate of those who have added a balance.
To further enhance customer engagement, Joe Coffee offers additional features within the Consumer Rewards program:
By opting into the Consumer Rewards program, you consent to providing your phone number for the purpose of receiving SMS reminders related to rewards and promotions. You may opt out of these SMS reminders at any time by following the instructions provided in the message or by contacting us directly.
Joe Coffee will manage these rewards and bonuses through our proprietary technology and data systems, ensuring that customers receive the maximum benefit while minimizing costs for merchants. By utilizing our network, we are able to provide these benefits at a cost that is less than half of what traditional marketing efforts might incur.
Customers can access and redeem rewards, manage loyalty balances, and apply discounts across various platforms, including Point-of-Sale systems, the Joe Coffee App, our website, and, when available, Kiosk systems.
By participating in the Consumer Rewards program, you acknowledge that the terms and availability of specific rewards and bonuses may change at any time, and your continued use of the program constitutes acceptance of such changes.
Consumers may purchase or redeem a Joe Coffee gift card ("Gift Card") to be used toward the purchase of Merchant goods and services. Consumers may also purchase a Merchant-specific Gift Card, or Merchant may grant Consumers a Merchant-specific Gift Card as part of a loyalty promotion, to be redeemed toward the purchase of goods and services only from Merchant's location ("Shop Loyalty Card"). Merchant must redeem all Gift Cards, including Shop Loyalty Cards, in compliance with Joe Coffee's consumer terms and conditions and applicable law. The value of Gift Cards, including Shop Loyalty Cards, will be passed to the Merchant for all payment types, minus the standard fee associated with digital purchases. In the event the Merchant leaves Joe Coffee, or a Customer requests a refund, the Merchant is responsible for any refunds in accordance with their state laws.
You may deposit money, of any currency, in any value greater than ten dollars ($10 USD) into your account to be used at any Joe Coffee location ("Account Funds"). We shall hold all Account Funds in an escrow account until you choose to use the Account Funds, upon which the requested Account Funds will be released for you to use toward your purchase. Your Account Funds may be eligible for certain discounts, offers and/or rewards depending on the total balance in your account and funds spent. Account Funds on their own are not eligible for Rewards unless spent.
Reimbursements are available upon written request. Users will be required to email help@joe.coffee with their name, email, phone number and amount requested. Upon account verification, Joe Coffee will reimburse remaining funds via Stripe. Reimbursements will take 3-10 business days to show in your bank account.
We collect data necessary to process your payment, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by a secure third-party payment gateway. We do not store your payment information, and we only share that information with our secure third-party payment gateway in order to process the payments or refunds required for your account. Joe Coffee cannot guarantee the accuracy of payment information, which is the responsibility of the parties, and cannot be responsible for delay or interruption of payments due to inaccurate information. When you provide payment information to the Site, you consent to transactions initiated by you and enabled by the Site. Payment features are enabled through our secured third-party payment gateway, Stripe, which may request additional payment information from time to time to enable certain features of the Site, which features may become unavailable if you do not provide such additional information.
Because orders, payments, refunds, and rewards incorporate Stripe services, by using the Site, you also agree to be bound by Stripe's Terms and Conditions and Privacy Policies, available at: Stripe Legal.
You may purchase or redeem a Joe Coffee gift card ("Gift Card") to be used toward the purchase of goods and services from Joe Coffee or its local vendors at any Joe Coffee location. Gift Cards can be purchased through the Site.
Once a Gift Card is purchased, the Gift Card recipient will receive a text message containing a link to redeem the Gift Card by registering or logging into the recipient's Joe Coffee account. Once redeemed, Gift Card funds can be used in the same manner as Account Funds. However, Joe Coffee reserves the right to prohibit the use of Gift Card funds for certain products and services.
You can check your Gift Card balance by following the redemption link emailed to you or by logging into your Joe Coffee account.
Gift Cards are not replaceable if lost or stolen.
Gift Cards are not returnable or redeemable for cash except in states where it is required by law.
If your purchase exceeds the amount of your Gift Card balance, you must pay the difference by Account Funds or other means. Unused Gift Card balances are not transferable.
Purchased Gift Cards have no expiration date. However, after a certain period of time we may remit the cash associated with unused Gift Card balances to certain states pursuant to their abandoned property laws. Once we have remitted that cash to such a state, the Gift Card may no longer be redeemed, and we may direct you to that state's government instead. If you received a Gift Card from a promotion, the Gift Card may have an expiration date and, except as required by law, you will not be able to redeem the Gift Card after such date. Please check your promotional Gift Card for the exact expiration date.
Gift Cards may not be used in connection with any marketing, advertising or promotional activities without Joe Coffee's prior written approval. Gift Cards may not be sold by the original buyer. Joe Coffee reserves the right to limit quantities of Gift Cards purchased by any person or entity. Joe Coffee reserves the right to cancel a Gift Card if it believes that the Gift Card was obtained through fraudulent or unauthorized means. No credit card, credit line, overdraft protection, or deposit account is associated with your Gift Card.
Joe Coffee reserves the right to correct the balance of the Gift Card, or Account Funds if the Gift Card has been redeemed to the recipient's Joe Coffee account, if Joe Coffee believes that a billing error has occurred. Joe Coffee disclaims all liability for any such billing errors.
Joe Coffee and its parents, subsidiaries, and affiliates make no warranties, express or implied, with respect to Gift Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a Gift Card code is non-functional, your sole remedy, and our sole liability, shall be the replacement of the Gift Card. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you and you might have additional rights. Any dispute related to Gift Cards shall be handled in accordance with these Terms and Conditions of Use.
You may purchase through the Site, or a participating merchant may grant you as part of a promotion, a Joe Coffee merchant-specific Gift Card, to be used toward the purchase of goods and services from a specific independent coffee shop location ("Shop Loyalty Card"). Shop Loyalty Cards are intended as a loyalty program for the specific merchant for which the Shop Loyalty Card is purchased.
Once a Shop Loyalty Card is purchased, the Shop Loyalty Card recipient will receive an email containing a link to redeem the Shop Loyalty Card by registering or logging into the recipient's Joe Coffee account and adding the Shop Loyalty Card amount to the recipient's Account Funds. Once redeemed, Shop Loyalty Card funds can be used in the same manner as Account Funds, except that Shop Loyalty Cards may only be used at the specific merchant location associated with the Shop Loyalty Card. Further, Joe Coffee reserves the right to prohibit the use of Shop Loyalty Card funds for certain products and services.
You can check your Shop Loyalty Card balance by following the redemption link emailed to you or by logging into your Joe Coffee account.
Shop Loyalty Cards are not replaceable if lost or stolen.
Shop Loyalty Cards are not returnable or redeemable for cash except in states where it is required by law.
If your purchase exceeds the amount of your Shop Loyalty Card balance, you must pay the difference by Account Funds or other means. Unused Shop Loyalty Card balances are not transferable.
Purchased Shop Loyalty Cards have no expiration date. However, after a certain period of time we may remit the cash associated with unused Shop Loyalty Card balances to certain states pursuant to their abandoned property laws. Once we have remitted that cash to such a state, the Shop Loyalty Card may no longer be redeemed, and we may direct you to that state's government instead. If you received a Shop Loyalty Card from a promotion, the Shop Loyalty Card may have an expiration date and, except as required by law, you will not be able to redeem the Shop Loyalty Card after such date. Please check your promotional Shop Loyalty Card for the exact expiration date.
Shop Loyalty Cards may not be used in connection with any marketing, advertising, or promotional activities without Joe Coffee's prior written approval. Shop Loyalty Cards may not be sold by the original buyer. Joe Coffee reserves the right to limit quantities of Shop Loyalty Cards purchased by any person or entity. Joe Coffee reserves the right to cancel a Shop Loyalty Card if it believes that the Shop Loyalty Card was obtained through fraudulent or unauthorized means. No credit card, credit line, overdraft protection, or deposit account is associated with your Shop Loyalty Card.
Joe Coffee reserves the right to correct the balance of the Shop Loyalty Card, or Account Funds if the Shop Loyalty Card has been redeemed to the recipient's Joe Coffee account, if Joe Coffee believes that a billing error has occurred. Joe Coffee disclaims all liability for any such billing errors.
Joe Coffee and its parents, subsidiaries, and affiliates make no warranties, express or implied, with respect to Shop Loyalty Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a Shop Loyalty Card code is non-functional, your sole remedy, and our sole liability, shall be the replacement of the Shop Loyalty Card. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you and you might have additional rights. Any dispute related to Shop Loyalty Cards shall be handled in accordance with these Terms and Conditions of Use.
The Materials on Joe Coffee's Site are provided "as is with all faults," without warranty of any kind, and Joe Coffee hereby disclaims all warranties and conditions with respect to the Materials whether expressed or implied. Joe Coffee hereby expressly disclaims any implied warranties or title, merchantability, fitness for a particular purpose, satisfactory quality, and non-infringement. Joe Coffee does not warrant against interference with your enjoyment of the Site, the availability of content, that the functions of the Site will meet your requirements, that the Site is free of viruses or other harmful components, that the operation of the Site will be uninterrupted or error-free, that defects in the Site will be corrected, or that the functions contained in the Site will function with other websites, merchant applications, consumer applications, or mobile applications. No oral or written information or advice given by Joe Coffee or a Joe Coffee authorized representative shall create a warranty. If a jurisdiction does not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, then the above exclusion will not apply. Joe Coffee does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the Materials on its Site, or otherwise relating to such Materials or on any websites or applications linked to this Site.
To the maximum extent permitted by applicable law and regardless of whether any remedy fails of its essential purpose, in no event shall Joe Coffee or its agents, officers, directors, employees, successors, assigns, or affiliates be liable for personal injury, or any incidental, special, indirect, consequential, or punitive damages, whatsoever, including, without limitation, damages for loss of profits, lost time, lost savings, lost data, damaged data, inaccurate data, lost confidential or other information, or for business interruption or any other commercial damages or losses arising out of, or related to, your use or inability to use the Site or your consumption or order of alcohol products or goods, however caused, regardless of the theory of liability (tort, contract, or otherwise) and even if Joe Coffee has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability on implied warranties, or limitations of liability for consequential or incidental damages, so these limitations may not apply to you. In no event shall Joe Coffee's total liability for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of monies paid for your access to the Site. The foregoing limitations will apply even if the above-stated remedy fails of its essential purpose.
By accessing this Site, you hereby agree to indemnify, hold harmless, and defend Joe Coffee, its agents, officers, directors, employees, successors, assigns, and affiliates, from and against any action, cause, claim, damage, debt, demand, or liability, including without limitation, reasonable costs and attorneys' fees, which arise or result from your use of the Site, your order or consumption of alcohol products or goods, your breach of this Terms and Conditions of Use policy, or your unauthorized use of the Site.
The prices for food, drink, beverage, and services shown on Joe Coffee's Site are those provided to Joe Coffee by various participating restaurants and other food and service providers (the "Partners"). It is the Partners' responsibility to provide Joe Coffee with up-to-date pricing. Joe Coffee encourages its Partners to keep Joe Coffee apprised of price changes and to honor the prices posted on Joe Coffee's Site. Joe Coffee may put a hold on your credit card to cover any discrepancies. However, you hereby understand and agree that Joe Coffee is not responsible for any price difference between prices on the Joe Coffee Site and the actual prices charged by Joe Coffee Partners. You will be charged a transaction fee for every order of $0.85 to 10%. This transaction fee will be listed as a line item upon confirming your order. This fee can be avoided by uploading funds.
If there are problems with your food, beverage, or drink order placed on any Joe Coffee Site, please contact us at: help@joe.coffee. Joe Coffee is not responsible for returns. The Partner where you perform your purchase will have the ability to refund your order either in full or partially. Joe Coffee is not liable for any charges, delivery, and food and drink quality of any orders placed on Joe Coffee Site.
The Materials on the Joe Coffee Site may include technical, typographical, or photographic errors. Joe Coffee does not warrant that any of the Materials on its Site are accurate, complete, or current. Joe Coffee may make changes to the Materials contained on its Site at any time without notice. However, Joe Coffee is not obligated to update the Materials.
You understand that the Materials and Site may feature content from third parties. Joe Coffee may provide links on the Materials and Site to third-party websites or vendors who may advertise additional and separate services. Any charges or obligations you incur in your dealings with these third parties are your responsibility. Joe Coffee makes no representation or warranty regarding any content, goods, and/or services provided by any third party even if linked to from our Materials or Site, and Joe Coffee will not be liable for any claim relating to any third-party content, goods, and/or services. The linked websites are not under the control of Joe Coffee and the linked websites may collect data or solicit personal information from you. Joe Coffee is not responsible for the content, business practices, or privacy policies, or for the collection, use, or disclosure of any information those websites may collect. All links to websites on the Joe Coffee Site do not imply Joe Coffee's endorsement of the website. You assume all risk associated with the use of any linked website from the Joe Coffee Site.
Joe Coffee may revise these Terms and Conditions of Use for the Site at any time without notice. By using this Site, you hereby agree to be bound by the then-current version of these Terms and Conditions of Use. You do not have the right to modify this Terms and Conditions of Use policy without Joe Coffee's prior written consent.
Any action, claim, suit, dispute, or proceeding relating to Joe Coffee's Site shall be governed by the laws of the State of Washington without regard to its conflict of law provisions. All actions, claims, suits, disputes, or proceedings shall be brought in the federal or state courts in the State of Washington. You hereby irrevocably submit and consent to the exercise of subject matter jurisdiction and personal jurisdiction over you by the federal and state courts in the State of Washington. You hereby irrevocably waive any and all objections which you may now or hereafter have to the exercise of personal and subject matter jurisdiction by the federal or state courts in the State of Washington and to the venue of any such action, claim, suit, dispute, or proceeding brought in any federal or state court in the State of Washington. If you breach any of the terms or conditions of this Terms and Conditions of Use policy, you hereby agree to pay all reasonable attorneys' fees incurred by Joe Coffee in enforcing the terms and conditions of this Terms and Conditions of Use policy. The attorneys' fees shall be paid by you irrespective of any damages recovered or relief afforded to Joe Coffee.
No waiver of any term, provision, or condition of this Terms and Conditions of Use policy, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or shall constitute, a waiver of any other term, provision, or condition hereof, whether or not similar, nor shall such waiver constitute a continuing waiver of any such term, provision, or condition hereof. No waiver shall be binding unless executed in writing by the party making the waiver.
Joe Coffee and its business partners may communicate with you with regard to products, promotions, and other services that may be of interest to you. This may include email or other communications. Joe Coffee may also solicit your opinion for market research purposes. You have the right to opt-out or unsubscribe from any marketing communications sent from us, by emailing us at help@joe.coffee or clicking the "unsubscribe" button at the bottom of our marketing emails. Please note that you may not be able to opt-out of or unsubscribe from communications that are material to your account and are transactional.
Last Updated February 25, 2026
This is the Privacy Policy for Coffey Ventures, Inc. DBA Joe Coffee ("Joe Coffee", "us", or "we"). This Privacy Policy describes how Joe Coffee collects and treats information when you use the Joe Coffee mobile application for merchants or for customers (in each case, the "App"), visit our website joe.coffee or our other websites or online channels (collectively, the "Site"), or engage with other products or services we offer (collectively, our "Services"). We may collect information from you as a local coffee shop, vendor or other merchant ("Merchant") or as a customer ordering food, beverages, goods, and services from Merchants via the App ("Customer"). Your privacy is very important to us. Please review this Privacy Policy carefully to understand how we collect and use your information.
This Privacy Policy is part of and governed by our Terms of Use with you as a Customer or our Merchant Terms of Use with you as a Merchant, as applicable. We may provide additional, separate notices about our privacy practices, each of which will be considered to form part of this Privacy Policy.
BY ACCESSING OR USING OUR SERVICES, YOU ACCEPT AND CONSENT TO THIS PRIVACY POLICY AND OUR TERMS OF USE. If you do not agree with this Privacy Policy, do not use our Services. If you have questions about our privacy practices or would like to make a complaint, please contact support@joe.coffee.
Please note that each Merchant has its own privacy practices. Joe Coffee does not control how a Merchant treats its Customers' information, and this Privacy Policy does not address those Merchant practices. Customers should contact the Merchant with any questions about that Merchant's privacy practices.
When we say "Personal Information" we mean information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Examples include:
Not all information about you is legally protected as Personal Information. Privacy laws sometimes exclude publicly available information, aggregated information, or anonymized information that cannot be linked back to an individual.
The Services are intended for users aged 16+. If you are under the age of 16, please do not use the Services. Joe Coffee will not knowingly collect Personal Information from children under age 16. If we discover that someone under the age of 16 has provided us with Personal Information without legal guardian consent, we will delete their information from our systems. Please contact us at support@joe.coffee if you believe we might have collected a child's information online without legal guardian consent.
Joe Coffee only collects, uses, retains, and discloses Personal Information as reasonably necessary and proportionate to achieve our purposes. We collect and process Personal Information (i) with your consent as informed by this Privacy Policy; (ii) if we have a legitimate interest in doing so; or (iii) as authorized or required by law.
To use the App, you must download it and create a profile by providing identifiers like your name and phone number. When you place an order, we collect and process your order details and Rewards & Growth Program activities to facilitate your order with the Merchant. We store your order history to track and facilitate your use of earned benefits and rewards, to deliver personalized content and push notifications, and for our internal business purposes. The App tracks order history and generalized geolocation to deliver personalized recommendations. You can opt-out of these features through your account settings.
All payments are processed through Stripe, a third-party payment processor, subject to Stripe's terms and conditions. Joe Coffee does not process or store any payment information. You may find Stripe's privacy policy here: Stripe Privacy Policy.
If you send us communications via the App, the Site, or other means, we will collect identifiers like your name and email address, along with any Personal Information you choose to include. We use this Personal Information to respond to your inquiries and may send you marketing messages in accordance with your stated communication preferences.
The App automatically collects technical data about your use of the Services, such as your mobile device ID, model, manufacturer, operating system, version information, and IP address. The App collects your generalized geolocation to help you find a Merchant nearby. You can change your device settings to limit or block geolocation collection.
We may send SMS (text) messages to partners and users who have consented to receive them. SMS messages are used for support responses, service updates, account notifications, and other communications related to your use of the joe platform. Message frequency varies based on account activity and support needs. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. For more information, see our SMS Terms and Conditions. Phone numbers collected for SMS communications are not shared with third parties for marketing purposes.
We use cookies and related technologies to provide and improve our Services and to customize your experience. Cookies are small text files stored on your device when you visit or use an online platform. Joe Coffee uses the following cookies on the Services: WordPress essential cookies; DigitalOcean cookies for user preferences; Stripe cookies for payment processing; FullStory cookies to monitor and improve user experience; Hubspot cookies to understand content interactions; OneSignal cookies to track purchase history; Google Analytics cookies to understand use and performance; and Dynatrace cookies to monitor performance. You can change your device settings to control cookies. If you disable cookies, some parts of the Services may be inaccessible or not function properly.
Joe Coffee retains the Personal Information associated with your use of the App until you request that we delete your data. Other Personal Information will be retained only for as long as necessary to provide the Services or for compatible purposes, such as to comply with legal requirements or to preserve or defend our legal rights.
We Never Sell Your Data. Joe Coffee does not sell, share, license, or otherwise share your Personal Information with any entity or person, except as expressly described in this Privacy Policy or when we have a legal basis to do so.
When you place an order on the App, we share Personal Information associated with your order details with the Merchant with which you placed the order. The Merchant uses this information only to fulfill your order.
Joe Coffee does not collect or store payment information. We use Stripe, a PCI-DSS compliant payment processing service, to collect, store, and process all purchases. Your payment information is processed according to Stripe's Privacy Policy.
Joe Coffee uses service providers for data analytics, customer support, marketing, CRM, communications, and Site and App maintenance. We may need to disclose your Personal Information to our service providers so they can perform their contractual obligations to us. All service providers are required to maintain confidentiality standards that are commercially reasonable to ensure the security of your Personal Information.
We reserve the right to disclose your Personal Information to law enforcement or other government agencies as permitted or required by law, or in certain other circumstances such as a business transition, to comply with a legal requirement or court order, to prevent fraud or harm, or to exercise or defend our legal claims.
Joe Coffee reserves the right to disclose aggregated, anonymized, or de-identified information about individuals with nonaffiliated entities for marketing, advertising, research, or other purposes, without restriction.
Your Account. You always have access to and control over your account profile and data. You can make changes, download your Personal Information, or delete your account at any time by signing in and making those selections. Contact support@joe.coffee for assistance.
Texting Consent. If you provide us with your wireless number, you consent to Joe Coffee sending you text messages for informational or authentication purposes. You can unsubscribe by replying STOP or UNSUBSCRIBE to any text message. Messaging and data charges may apply.
Push Notifications. You can opt-out of push notifications by updating your App or device settings.
Emails. If you provide your email address, we may send informational, support, or marketing emails. You can change your preferences via the links in any email or by contacting support@joe.coffee.
Privacy Requests. To withdraw consent, delete your Personal Information, or exercise other privacy rights, submit a request to support@joe.coffee. We will respond in accordance with applicable law.
Do Not Track. Our systems are not set up to recognize browser "do-not-track" requests.
Depending on where you reside, you may be entitled to some or all of the following privacy rights: right to know; right to access; right to accuracy and correction; right to deletion; right to object to certain processing; right to restrict processing; and the right to opt out of the sale or sharing of your Personal Information. Joe Coffee does not sell your Personal Information or share it with third parties for cross-contextual behavioral advertising purposes. To exercise any of these rights, please contact us at support@joe.coffee.
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at support@joe.coffee.
By initiating contact with joe via SMS for support, you agree to these SMS Terms and Conditions, which govern the use of SMS communications between joe and your business. These terms are supplemental to joe's Privacy Policy and Terms of Service.
When you send a text message to joe's support phone number, you are providing consent to receive SMS communications from us. This may include responses to your inquiries, support updates, or follow-up communications related to your request.
The frequency of messages will depend on the nature of your inquiry. You will only receive messages in direct response to your request or as follow-up to provide support or resolve your issue.
Standard message and data rates may apply based on your mobile carrier's plan. joe is not responsible for any fees incurred by you for SMS communications.
If at any time you wish to stop receiving SMS communications from joe, you may reply "STOP" to our messages. You will receive a confirmation message and no further SMS communications will be sent unless initiated again by you.
SMS communications are supported by most major mobile carriers. However, joe cannot guarantee message delivery due to carrier or network limitations.
Your SMS communications may be logged and stored for quality assurance and record-keeping purposes in accordance with our Privacy Policy. We will not share your information with third parties, except as outlined in our Privacy Policy.
If you have questions or need assistance regarding SMS communications, please contact joe support at support@joe.coffee or call 206-535-2443.
By sending an SMS to joe Support, you acknowledge and agree to these SMS Terms and Conditions.