"My wife and I LOVE Water Oak Cafe and Bakery — especially their shrimp and grits. Seriously, they’re so good that we had been dreaming about them all day. We placed an online order for a later pickup time (3:15 pm) and were counting the minutes. At 3:00 pm, I received a call from the manager saying they were actually closing at 3:00. I was disappointed and asked why we weren’t notified sooner since we absolutely could’ve picked it up earlier. She explained, very matter-of-factly, that their system only prints orders 15 minutes in advance. I told her that system really needs fixing. At that point, I was bummed — especially since no solution, freebie, or meaningful apology was offered. About 10 minutes later, though, I got a call from the owner, and this completely turned things around. By then I had really processed my disappointment (I really wanted those grits 😅), but she immediately apologized — and this time it was sincere and heartfelt. She offered a gift card to make it right and even mentioned that she read my order carefully, including my note about wanting extra shrimp and being willing to pay for it. She explained that there’s currently no option online to add extra shrimp (only in person), but she said she would look into adding that feature — which showed me she genuinely cared about the customer experience. Because of how amazing the shrimp and grits are and the way the owner handled the situation with care and accountability, I’m giving Water Oak 5 stars for the food and honestly a 10 for customer service. Mistakes happen — what matters is how they’re handled, and they absolutely got it right in the end. We’ll definitely be back ❤️🍤"

"Great cafe all around! Food is incredibly delicious and fresh. There is a good variety of pastries, cookies, and cakes every time I've been. The place itself is so well kept and cutely decorated. The owner is also very sweet and when I have swung by to either take out or dine in, is always seen making sure everyone is having a good time and orders all came out just right. Cannot rave about this place enough and am recommending to anyone and everyone I know. Bring your friends over for a picture perfect brunch or just grab a pick me up on the way to work! You will not be disappointed!"

"I've bought 3 different cakes from Water Oak and they were all delicious. They are customizable, fresh, and affordable. I finally had time to have lunch here and had the toastada plate, the Tostadas were amazing and filling! I would come back to have brunch again and order more birthday cakes!"

"Great experience other than the 1 hour wait. The blue berry chicken biscuit was awesome. The coffee have a full flavor I just with the glass wa bigger. Honestly one of the best bruches I have had in a while. The flavors where for rich and unique."

"So happy to have this location at Baybrook Mall! We visited Water Oak Cafe and Bakery for a weekday brunch and had a delicious meal and enjoyed the restaurant. We ordered the Vanilla Waffle with fresh strawberries and whipped cream and the Water Oak Grilled Cheese with sun-dried tomato pesto. Coffee was really strong and very tasty. Both meals were excellent choices. The only concern we had was the cafe is noisy and it was hard to have a conversation across the table. We ordered two cookies to go and enjoyed them later that afternoon, delicious! Reservations are suggested! Location: 19325 Gulf Freeway, Suite 110, Webster, TX."